We are seeking a detail-oriented and customer-focused professional to join our Banking Operations team. In this role, you will be responsible for reviewing high-risk pending applications, providing exceptional support for checking, lending, and non-card products, and ensuring compliance with regulatory requirements. You will work in a fast-paced, metrics-driven environment, handling complex customer inquiries, conducting research, resolving escalated issues, and delivering timely, accurate solutions while meeting Reg B service level agreements (SLAs).

The ideal candidate has a strong background in Banking Operations or New Accounts, with at least two years of relevant experience and a proven ability to manage multiple systems and priorities simultaneously.

Experience in fraud or high-risk account review is highly preferred. Success in this role requires strong analytical, communication, and problem-solving skills, along with the ability to collaborate effectively across business units, adapt to change, identify process improvements, and consistently deliver an outstanding customer experience in complex servicing scenarios.

- Proven success in a Banking Operations or New Accounts role (two years +)




- Ability to work in a rapid-paced metric driven environment with proficient multitasking and navigation in a web-based environment
- One+ years experience in Fraud/ high risk account review preferred
- Ability to analyze and suggest process improvements
- Excellent verbal and written communications and able to work cross functionally with other Business Units
- Proven ability to navigate working on multiple systems simultaneously
- Proven ability to manage change and continuous learning
- Proven ability to connect with customers through complex servicing scenarios ensuring to deliver extraordinary service

Responsibilities include, but are not limited to:
- Work high risk pended applications and ensuring adherence to Reg B SLAs.
- Elevated research, servicing, remediation, and support for our checking, lending, and non-card products.
- Provide extraordinary customer care by responding to questions raised via phone concerning checking accounts / lending products in a fast-paced, structured customer care environment.
- Handle all decision objection related calls
- Work research cases and close loop with customers.
- Adhere to all Regulatory and Compliance guidelines related to service practices.

📌 Customer Care Professional (Gurugram)
🏢 American Express
📍 Gurugram