Banking Customer Support Associate – IDFC Bank

Job Location: Thane, MumbaiDepartment: Customer Support / Banking OperationsWork Type: Full-TimeExperience: Freshers & Experienced Both Eligible

About the Role

We are looking for confident and customer-oriented candidates to join the IDFC Bank customer support team in Thane. The role involves interacting with customers, understanding their requirements, and providing appropriate assistance through professional communication.

What You Will Do

- Speak with customers and understand their banking-related requirements.
- Provide clear and accurate information as per the process guidelines.
- Assist customers with their queries and resolve issues appropriately.
- Maintain professional communication and customer service standards.
- Record and update customer information in the system.
- Follow defined quality, compliance, and productivity parameters.
- Work effectively with the team to achieve daily and monthly targets.

Eligibility Criteria
- Minimum Qualification: 12th Pass
- Freshers can apply.
- Candidates with previous BPO, voice process, customer care, or banking experience are also welcome.




- Good spoken English and communication skills are essential.
- Basic computer knowledge is required.
- Candidates should be comfortable handling customer conversations.
- Positive attitude with willingness to learn.

Compensation NAPS Position: ₹21,000 In-Hand

Regular CTC Position:₹22,000 CTC | ₹18,600 In-Hand

Work Schedule

Working Hours: 9:30 AM – 6:30 PMWeekly Off: Sunday Fixed

Employee Benefits

- Free transportation facility from Thane Railway Station
- Pick & drop facility available from the training period
- Stable banking-process opportunity
- Suitable chance for candidates starting their career in banking/customer service

Who Should Apply? This opportunity is suitable for freshers looking to start their career as well as experienced professionals seeking a customer service role in the banking sector.

Apply now and become part of the IDFC Bank process in Thane.

Pay: ₹15,507.31 - ₹24,191.01 per month

Benefits

- Cell phone reimbursement

Work Location: In person

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