- Handle inbound voice calls for International Roadside Assistance customers
- Provide prompt, accurate, and professional support to customers in emergency or service-related situations
- Coordinate with service providers and internal teams to ensure quick resolution
- Maintain clear and accurate documentation of customer interactions
- Deliver high-quality customer experience while meeting performance metrics
Desired Skills & Competencies
- Strong spoken English communication skills
- Positive listening, problem-solving, and empathy skills
- Ability to work in rotational shifts and fast-paced environments
- Customer-centric attitude with a professional approach
- Basic computer knowledge and call-handling skills
Eligibility Criteria
- Graduates – Freshers are eligible OR Undergraduates with a minimum of 12 months International BPO experience
- CEF Requirement: B2-8 (Speech X mandatory)
📌 CSE -Voice (Pune)
🏢 Mancraft Consulting
📍 Pune
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.