Proplyy is a fast-growing real estate consulting company specializing in premium residential and commercial properties. We are committed to providing exceptional customer experiences through qualified consultation, transparent communication, and end-to-end support.
Position: CRM Representative
We are looking for a proactive and customer-focused CRM Representative to manage customer relationships, follow up with leads, coordinate with the sales team, and ensure a seamless customer journey from inquiry to booking and post-sales support.
Key Responsibilities
Handle inbound and outbound customer calls professionally.
Follow up with fresh, warm, and existing leads generated from digital marketing campaigns.
Maintain and update customer records in the CRM system.
Coordinate appointments and site visits for the sales team.
Ensure timely follow-up until lead closure.
Address customer queries regarding projects, pricing, availability, and booking processes.
Coordinate with internal departments for documentation and customer support.
Generate daily, weekly, and monthly CRM reports.
Track customer interactions and maintain complete communication history.
Support post-sales documentation and customer relationship management.
Ensure excellent customer satisfaction throughout the sales cycle.
Required Skills
Excellent verbal and written communication skills in Hindi and English.
Strong customer handling and relationship management skills.
Knowledge of CRM software and Microsoft Excel.
Good follow-up and negotiation skills.
Ability to multitask and work under pressure.
Professional attitude with strong interpersonal skills.
Basic understanding of the real estate industry is preferred.
Qualifications
Graduate in any discipline.
1–3 years of experience in CRM, Customer Support, Telecalling, or Real Estate CRM.
Freshers with excellent communication skills may also apply.
Preferred Experience
Real Estate CRM
Lead Management
Customer Support
Sales Coordination
Post-Sales Support
Documentation Management
Salary
₹18,000 – ₹30,000 per month (Based on experience)
Benefits
Attractive Performance Incentives
Professional Growth Opportunities
Supportive Work Environment
Paid Leave
Training & Skill Development
Career Advancement Opportunities
Key Skills
CRM | Customer Relationship Management | Lead Management | Follow-up | Customer Support | Sales Coordination | MS Excel | Communication Skills | Telecalling | Real Estate | Documentation | Client Relationship | Sales CRM
How to Apply
Interested candidates can share their updated resume with Proplyy and become a part of our growing real estate team in Lucknow.
📌 CRM Representative (Lucknow)
🏢 Hear For Sure
📍 Lucknow
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