We are seeking a detail-oriented and organized individual to manage and maintain accurate and up-to-date documentation and records. The successful candidate will be responsible for ensuring compliance with regulatory requirements, maintaining document management systems, and providing support to CRM departments.
- Act as the primary point of contact for customers after booking.
- Handle customer queries, requests, and complaints professionally and within the defined timelines.
- Coordinate with the Sales, Accounts, Legal, Projects, and Finance teams for smooth customer communication.
- Maintain and update customer data in the CRM system.
- Prepare and issue demand letters, welcome letters, payment reminders, receipts, and other customer communications.
- Follow up with customers regarding pending payments and required documentation.
- Assist customers with loan processing and coordination with banks, if applicable.
- Schedule and coordinate site visits, possession, registration, and handover activities.
- Ensure timely execution of customer documentation and agreements.
- Generate periodic CRM reports and MIS for management.
- Maintain high customer satisfaction through effective communication and prompt issue resolution.
- Support post-possession customer service and address warranty or maintenance-related concerns.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer relationship and problem-solving abilities.
- Good coordination and follow-up skills.
- Proficiency in MS Office (Excel, Word, Outlook).
- Experience with CRM software and ERP systems.
- Ability to manage multiple tasks and work under deadlines.
Qualifications
- Graduate in any discipline (MBA or equivalent preferred).
- 2–5 years of CRM experience in the Real Estate industry.
- Knowledge of the real estate sales and customer lifecycle.
- Familiarity with property documentation and home loan processes is an added advantage.
Key Competencies
- Customer-centric approach
- Communication and interpersonal skills
- Attention to detail
- Team collaboration
- Time management
- Problem-solving
- Qualified attitude
Preferred Candidate
- Immediate joiners or candidates with a short notice period will be preferred.
- Candidates with prior experience in residential or commercial real estate projects will have an added advantage.