Job Details

Reporting to: Credit Control Manager.

Working hours: UK Shift.

Job Responsibilities

- Monitor customer accounts and identify overdue invoices.

- Send email reminders and monthly statements to customers in line with company procedures.

- Follow up on overdue payments (primarily by email, occasionally by phone).

- Resolve straightforward customer queries relating to invoices or payments.

- Organise and maintain the shared mailbox, escalating complex matters to Credit Controllers.

- Work with internal teams (Sales, Customer Service, Finance) to gather information required to resolve issues.

- Update customer accounts with notes, payment information, and status changes.

- Keep digital records accurate and up to date.

- Assist with daily payment allocation and simple data entry tasks.

- Prepare basic reports or summaries when requested.

- Support the team with general admin tasks during busy periods.

Qualifications Capabilities





- 1 year of work experience with a relevant Bachelor's degree or recent pass outs.

- Strong written communication skills, ability to compose clear, professional emails.

- Confident, polite customer service approach.

- Ability to manage a high volume of tasks, multitask effectively and stay organised.

- Competent in Outlook and basic Excel functions.

- Positive attention to detail and accuracy.

- Reliable, proactive, and able to follow processes consistently.

- Positive, can do attitude and willingness to learn.

- Able to adapt to repetitive tasks and fast changing workloads.

- Team player who collaborates effectively and seeks guidance when needed.

- Quick to pick up new systems and processes.

- Previous office-based experience in a customer facing team is desirable but not essential.

📌 Credit Control Administrator (Pune)
🏢 Microlise
📍 Pune