Elevated Customer Experience ● Deliver a warm, personalized, and premium shopping experience to every customer while representing the elegance and values of the brand. ● Provide styling guidance and product knowledge on silver craftsmanship, hallmarking, purity, gemstones, and collections to support purchase decisions. ● Understand customer preferences and recommend suitable jewellery pieces for self-purchase, gifting, and special occasions. ● Build strong customer relationships through proactive follow-ups, repeat engagement, and loyalty building to encourage repeat business. ● Support after-sales services including polishing, repairs, exchanges, and customer service coordination while resolving concerns professionally.

Sales

Performance ● Achieve individual and store sales targets through consultative selling. ● Maximize conversion, average bill value, and units per transaction through effective selling techniques. ● Identify upselling and cross-selling opportunities across collections to enhance customer value. ● Support product launches, festive sales periods, and in-store events. ● Maintain awareness of customer buying trends and fast-moving products.

Retail Operations

Excellence ● Maintain impeccable visual merchandising and premium store presentation standards, ensuring showcases, counters, and customer areas are customer-ready. ● Support inventory checks, cycle counts, and stock accuracy processes. ● Ensure secure movement of stock from vault/storage to the sales floor as per process guidelines. Handle billing, POS operations, cash handling, and daily opening/closing procedures accurately. ● Coordinate with internal teams for replenishment, transfers,



and stock availability while following SOPs and audit controls. Team Collaboration ● Support the Store Manager and senior team members in daily briefings, store readiness, and target alignment. ● Work collaboratively with team members to deliver high service and sales standards. ● Participate in training programs to strengthen product and service knowledge. ● Assist during peak hours and contribute to smooth floor operations. ● Maintain a positive, energetic, and professional team environment.

Requirements ● 1 to 3 years of experience in retail sales, preferably in jewellery, watches, premium fashion, lifestyle, or beauty brands. ● Proven ability to achieve sales targets and deliver strong customer service outcomes. ● Understanding of retail selling, customer servicing, and store operations. ● Knowledge of POS systems, billing, CRM tools, and inventory processes preferred. ● Exposure to visual merchandising and premium store presentation standards. ● Strong interpersonal and relationship-building skills with the ability to engage customers effectively. ● Excellent grooming, elegance, and skilled presence aligned with luxury retail standards. ● Customer-centric mindset with high ownership, reliability, and attention to detail. ● Strong communication skills with confidence to engage customers, explain products, and provide styling guidance. ● Preferred Age Range: 21 to 28 years ● Communication Level: Good verbal communication with confident customer interaction, able to explain products, engage customers warmly, and handle basic customer queries professionally. English plus the local language fluency

📌 Counter Sales Executive (Hyderabad)
🏢 Kushals Retail
📍 Hyderabad