JOB INFORMATION Job Title Name: Consultant – Product Analyst Job Purpose The HCA Consultant Product Analyst leads activities ensuring the creation, adoption, and improvement of assigned processes within a ServiceNow application. This position owns the definition of product goals, aligning those goals to both HCA’s strategy and industry best practices, and promoting them to business, IT leaders, and other stakeholders.

The Senior Product

Analyst will work closely with internal and external stakeholders to design, implement and manage the assigned process workflows within the organization. Operational responsibilities include, end-to-end ownership of one or more processes within their managed ServiceNow application(s), creating requirements for implementation of processes, and serving as a subject matter expert within the ideation phase to determine the execution path.

The Product

Analyst will interact and collaborate with users from supported hospitals, representatives from the HCA division service desks and shared service centers, vendor representatives and other HCA corporate departments to ensure expected value is realized. GENERAL RESPONSIBILITIES (The essential responsibilities and accountabilities of this position including interactions with other departments and outside vendors, if applicable, in PRIORITY order.) End-to-end ownership of assigned Processes (Design, Implement, and Execute)

Owns, creates, and maintains assigned process documentation

Owns, creates, and maintains end-user training for assigned processes

Consults with Departments and Divisions on specific needs to offer proposed solutions, and implements appropriately

Provides expertise in process/product design,



including elicitation and prioritization of business requirements

Identifies and monitors process KPI’s and reports to leadership in agreed-upon cadence

Identifies Process Improvement Opportunities and develops plan(s) to implement; continuously strives to increase process maturity, efficiencies, and effectiveness.

Follows all ITIL processes in relation to personal/team ticket management

Investigates problems and risks to define propose solutions and/or mitigations

Understands all Administrative functionalities of the custom built and CSM, ServiceNow, applications and understands their impacton process workflows

Documents accordingly in the HCA ISAM

Implements a Governing Board to review and approve enhancement requests

Assists in prioritization and scope of work requests for either the development team or vendor engagement

Completes all assigned deliverables and contributes to success of projects and annual tool upgrades

Communicates with end users and other stakeholders through multiple channels

Implements and Facilitates User Review Groups

Builds and enhances relationships across the enterprise

Creates an environment that encourages information sharing, team-based resolutions, cross-training, and focus on quick and effective problem resolution.

Investigates and troubleshoots application issues,



performs root cause analysis and works with the team to recommend and implement solutions.

Independently handles end-user requests and incidents, follows up to determine the resolution and communicates efficiently.

Serves as process/product expert and liaison on audit-related inquiries.

Focused collaboration with the SMO ServiceNow team including Developers and other Product Analysts, to ensure adherence to tool best practices and standards OTHER/SPECIAL QUALIFICATIONS (Required licenses, certificates, specific skills, personal traits, e.g., RN, CPA, able to type 90 wpm, detail orientation.) Demonstrated knowledge of use case analysis and workflow design

Excellent communication and inter-personal skills, including the ability to collaborate with personnel at all levels of the enterprise in a cooperative and effective manner, in a variety of media and formats

Excellent conflict management and negotiation skills to consistently achieve “win-win” results

Passion and concern with improving the organization

Proven organizational skills

High energy, ambitious self-starter with an aptitude for learning and customer focus

Ability to work independently, work in a fast-paced environment, and manage workload prioritization to deliver high quality work products on time with minimal direction

Working knowledge of vendor management principles and procedures.

Healthcare Inspired PHYSICAL DEMANDS/WORKING CONDITIONS (Specific statements of physical effort required and description of work environment, e.g., prolonged sitting at CRT., required travel %) Typical work week hours can vary depending on workload and project deliverables.

Prolonged sitting and office workplace

📌 Consultant - Product Analyst (Hyderabad)
🏢 HCA Healthcare - India
📍 Hyderabad