Configuration Manager

Contract

Delhi/Hyderabad Key Responsibilities

Manage and maintain the enterprise Configuration Management process in accordance with ITIL best practices.

Administer and maintain the Configuration Management Database (CMDB), ensuring data accuracy, completeness, and integrity.

Define and manage the lifecycle of Configuration Items (CIs), including servers, network devices, cloud resources, applications, databases, and end-user devices.

Configure and manage ServiceNow Discovery and Service Mapping to automate CI population and dependency mapping.

Develop and enforce CMDB governance, standards, naming conventions, and data quality policies.

Perform regular CMDB health checks, audits, reconciliation, and remediation activities.

Collaborate with Infrastructure, Cloud, Security, Application,



and Service Management teams to maintain accurate configuration data.

Integrate CMDB with asset management, monitoring, discovery, orchestration, and ITSM tools.

Support Change, Incident, Problem, Asset, and Release Management processes by ensuring accurate configuration information.

Develop dashboards, reports, and KPIs to monitor CMDB health, compliance, and process effectiveness.

Identify opportunities to automate Configuration Management activities and improve operational efficiency.

Participate in configuration audits and ensure compliance with organizational governance and regulatory requirements.

📌 Configuration Manager || Contract || Delhi/Hyderabad
🏢 AceStack
📍 Delhi