As a Compliance Officer, your primary responsibility is to assess the compliance performance of our client's call center associates. You will monitor transactions and evaluate associates' demeanor, accuracy, customer service performance, and adherence to both company and client policies and procedures.
You will also assist in the development and implementation of compliance processes and procedures. This includes making recommendations for improvements and preparing detailed reports used for root cause analysis, action planning, and process enhancements.
As a Compliance Officer, You Will
- Conduct periodic internal reviews and transaction audits (including physical audits) to ensure adherence to compliance procedures
- Conduct or direct internal investigations related to compliance issues
- Assess product, compliance, or operational risks and develop appropriate risk management strategies
- Identify and follow up on compliance issues requiring further investigation
- Disseminate written policies and procedures related to compliance activities
- Evaluate testing procedures to meet the specifications of U.S. Compliance Regulatory Agencies
- Ensure tools and technologies are in place to provide adequate oversight and monitoring in all required areas of compliance
As a Compliance Officer, You Have
- A post-secondary degree in Business Administration or equivalent
- Experience with compliance audits or similar responsibilities (preferred)
- A minimum of 1 year of experience in collections
- Experience managing compliance and audits within a debt collections environment (preferred)
- Exceptional attention to detail
- Strong analytical, critical thinking, and problem-solving skills
- Excellent time and project management abilities
- Robust communication skills for effective interaction across diverse teams
- The ability to work in a fast-paced and time-sensitive environment