Job role: Communications Specialist – Internal Communications & Operations Location: Chennai (Primary)

Working Hours: 10:00 AM – 7:00 PM About MySmartAlign (MSA) MySmartAlign (MSA) is a leading transparent aligner company with operations across India and Malaysia, backed by over 10 years of expertise in digital orthodontics. We provide end-to-end aligner solutions, including digital treatment planning, in-house manufacturing, clinical training, and technology-driven support to dental professionals. We're looking for a proactive Communications Specialist to streamline communication, improve collaboration, and drive operational excellence across the organisation.

Key Responsibilities

Manage and streamline internal communication across teams.

Build structured communication workflows, SOPs, templates, and best practices.

Coordinate with leadership and cross-functional teams to ensure smooth information flow.

Act as a Scrum Master/Project Coordinator by facilitating meetings, tracking action items, and removing communication bottlenecks.

Develop communication strategies that improve operational efficiency and collaboration.

Standardise client-facing communication, including emails, WhatsApp messages, call scripts, and presentations.

Audit communication quality to ensure consistency, accuracy, and adherence to company standards.

Create and maintain documentation, meeting minutes,



knowledge repositories, and process documentation.

Define and monitor KPIs related to communication effectiveness and project execution.

Support organisational change initiatives and drive adoption of new communication processes.

Prepare reports and provide insights to leadership for continuous improvement. Requirements

Experience

Minimum 2 years of experience in Communications, Internal Communications, Project Coordination, Scrum, Business Operations, Strategy, or a related role.

Experience working with cross-functional teams and senior stakeholders is essential. Qualifications

Bachelor's degree in any discipline. Skills

Excellent verbal and written communication

Stakeholder management

Cross-functional collaboration

Project coordination

Agile & Scrum methodologies

Process improvement and documentation

SOP development

KPI tracking and reporting

Problem-solving and organisational skills

Proficiency in Microsoft Office, Google Workspace, and project management tools (optional).

Additional

Information

Work closely with senior leadership on strategic initiatives.

Flexibility to support multiple business functions based on organisational needs.

Primary location is Chennai, with travel to the headquarters in Dindigul and other locations as required.

📌 Communications Specialist (Dindigul)
🏢 My Smart Aligners
📍 Dindigul