- Make outbound calls to customers regarding overdue loan or EMI payments.
- Explain repayment options and assist customers in resolving outstanding dues.
- Handle customer queries professionally and maintain a polite, empathetic approach.
- Negotiate payment commitments while following company policies and compliance guidelines.
- Update customer interactions, payment status, and call remarks accurately in the system.
- Coordinate with internal teams to ensure timely payment updates and record maintenance.
- Achieve daily and monthly calling and collection targets.
- Maintain confidentiality and professionalism in all customer interactions.
Eligibility
- HSC (12th Pass) or Graduate in any discipline.
- Freshers are welcome to apply.
- Candidates with up to 1 year of experience in telecalling, customer support, BPO,
collections, or recovery will be preferred.
Required Skills
- Good communication skills in English and Hindi.
- Knowledge of at least one regional language is preferred (Marathi, Gujarati, Tamil, Telugu, Kannada, or Malayalam).
- Strong communication, persuasion, and negotiation skills.
- Basic computer knowledge (MS Excel, Internet, and data entry).
- Positive attitude with positive customer handling skills.
What We Offer
- Day Shift
- Fixed Salary + Performance Incentives
- Training provided for freshers
- Career growth opportunities within the Operations team
- Professional and supportive work environment