Collections Analyst Responsibilities • Collaborate with Sales, Customer Service, and Finance teams to resolve billing or statement issues and support timely cash application.

- Assist the supervisor in executing and refining collection strategies to improve receivable performance.
- Reconcile orders with customer records, validate credits/debits, process unapplied cash, and resolve account discrepancies.
- Prepare and issue manual dunning letters across various levels in accordance with established procedures.
- Monitor auto‑dunning processes, identify deviations, and raise timely alerts for corrective action.
- Track overdue accounts, perform credit risk assessments based on payment delays and aging, and escalate risks when necessary.
- Coordinate with Legal teams on accounts requiring litigation or advanced recovery efforts.




- Maintain detailed trackers and logs of collection communications, follow‑up activities, and customer commitments.
- Engage with customers through calls, emails, and written communication to follow up on payments, resolve disputes, and provide invoice/statement copies as needed.

Qualifications • Bachelor’s degree in Finance/Accounting (preferred) or a relevant diploma.

- Proficiency in MS Office with working knowledge of ERP/CRM systems.
- 4–5 years of experience in collections or customer service.
- Robust verbal and written communication skills.

Experience Level Mid Level

📌 Collections Analyst (Pune)
🏢 Ecolab Food Safety u0026 Hygiene Solutions Private
📍 Pune