We Are Hiring: Clinic Coordinator, Parent Relationship & Marketing Executive Organisation: M SQUARE – Mind and Mobility

Location: Gurugram

Job Type: Full-time

Working Hours: 10:00 AM to 6:30 PM

Additional Benefit: Performance-based incentives About M SQUARE M SQUARE – Mind and Mobility is a multidisciplinary rehabilitation and child development centre providing Occupational Therapy, Speech Therapy, Special Education, ABA Therapy, Pediatric Physiotherapy, Early Intervention and related services across multiple clinics in Gurugram. We are looking for a responsible, organised and communication-focused skilled who can manage parent coordination, appointment scheduling, phone follow-ups, social media activities and clinic marketing.

Key Responsibilities Parent Calling and Lead Follow-Up Attend and respond to enquiries received through phone calls, WhatsApp, social media, Google and website leads.

Call new enquiries and explain the clinic’s services, locations and assessment process.

Follow up with interested parents and support them in booking an assessment.

Conduct follow-up calls after assessments regarding therapy recommendations and session scheduling.

Reconnect with parents who have not started therapy, discontinued sessions or remained inactive.

Maintain regular follow-up with pending leads without excessive or inappropriate calling.

Record the status and outcome of every enquiry and follow-up call.

Transfer clinical questions to the concerned therapist rather than providing independent clinical advice.

Appointment

Scheduling and Clinic Coordination Schedule assessments, therapy sessions, parent meetings and follow-up appointments.

Coordinate with therapists regarding their availability and daily schedules.

Confirm appointments with parents through calls and WhatsApp messages.

Manage cancellations, rescheduling and replacement sessions according to clinic policies.

Follow up regarding missed or cancelled sessions.

Maintain therapist-wise and branch-wise appointment schedules.

Manage waiting lists and allocate available therapy slots efficiently.

Inform parents promptly about therapist leave or changes in session timings.

Ensure smooth communication between parents, therapists, reception and clinic management.

Parent Relationship

Management Communicate with parents in a polite, professional and empathetic manner.

Listen to parent concerns and communicate them to the relevant therapist or management.

Share general information regarding clinic services, timings, fees, packages and policies.

Take feedback from parents regarding their clinic experience.





Assist in collecting testimonials and reviews after obtaining appropriate consent.

Maintain confidentiality of patient and family information.

Support parents throughout the process from initial enquiry to assessment and therapy enrolment.

Social Media

Management Support the management of the clinic’s Instagram, Facebook, LinkedIn and Google Business profiles.

Plan and coordinate regular social media posts, reels, stories and clinic updates.

Collect photographs and videos of clinic activities after ensuring proper consent.

Coordinate with therapists for activity descriptions and educational content.

Write basic captions and promotional content for social media.

Respond to social media messages and comments professionally.

Maintain a monthly social media content calendar.

Promote clinic services, therapy programmes, workshops, camps and awareness activities.

Monitor the performance of posts, enquiries and social media campaigns.

Ensure that all published content follows the clinic’s branding and confidentiality policies. Marketing and Business Development Visit doctors, pediatricians, neurologists, psychiatrists, schools, preschools and other referral sources.

Introduce M SQUARE’s services and programmes during in-person meetings.

Distribute brochures, visiting cards and service information.

Develop and maintain professional relationships with doctors, schools and community partners.

Follow up with doctors and referral sources after meetings.

Coordinate screening camps, workshops, awareness programmes and school visits.

Identify potential collaboration opportunities for the clinic.

Maintain a record of marketing visits, contacts, meetings, referrals and outcomes.

Represent the clinic professionally during external meetings and events.

Promote all M SQUARE branches and services according to management guidelines.

Administrative

Responsibilities Maintain updated records of enquiries, appointments, follow-ups, assessments and admissions.

Prepare daily and weekly reports regarding:

Number of enquiries received

Calls made and connected

Assessments booked

Therapy admissions

Follow-ups pending

Missed and cancelled sessions

Marketing visits and referrals

Maintain parent and referral databases accurately.





Support payment reminders and package renewal communication in a professional manner.

Assist with reception and routine clinic coordination when required.

Perform other reasonable administrative and coordination duties assigned by management. Eligibility and Skills Graduate in any discipline.

Prior experience in a clinic, hospital, therapy centre, school, front office, counselling, customer service or healthcare coordination will be preferred.

Strong verbal communication skills in Hindi and English.

Comfortable making regular phone calls and follow-ups.

Good interpersonal and parent-handling skills.

Basic knowledge of social media platforms.

Comfortable using WhatsApp Business, Google Sheets, Microsoft Excel and basic computer applications.

Good organisational and time-management skills.

Ability to manage multiple schedules and responsibilities.

Professional appearance and behaviour.

Willingness to travel locally for doctor and school meetings.

Ability to maintain confidentiality and handle sensitive information responsibly.

Preferred

Candidate Experience in healthcare, child development, education or rehabilitation services.

Experience in lead handling, counselling, admissions or appointment scheduling.

Basic content-writing or social media management skills.

Ability to work independently and follow up consistently.

Familiarity with Canva or basic creative tools will be an added advantage.

Performance Expectations The candidate will be evaluated based on:

Timely response to enquiries

Number of assessments scheduled

Quality and consistency of follow-ups

Parent satisfaction and communication quality

Accuracy of scheduling and records

Social media consistency

Marketing visits and referral development

Conversion of genuine enquiries into assessments and therapy enrolments Important Note This is a coordination and non-clinical role. The selected candidate must not provide diagnosis, therapy recommendations, prognosis or clinical advice to parents. All clinical queries must be referred to the concerned therapist or Clinical Director.

How to Apply Interested candidates may send their updated CV along with the following details:

Current location

Current salary

Expected salary

Relevant work experience

Notice period

Availability to join Please mention “Application – Clinic Coordinator, Parent Relationship & Marketing Executive” while applying. #Hiring #GurugramJobs #ClinicCoordinator #HealthcareJobs #MarketingExecutive #ParentCoordinator #SocialMediaJobs #FrontOfficeJobs #BusinessDevelopment #MaternityAndChildHealth #TherapyCentre #RehabilitationJobs

📌 Clinic Coordinator & Marketing Executive (Gurugram)
🏢 M Square: Mind and Mobility (a Therapeutic Centre)
📍 Gurugram