Position: Client Servicing Executive – Government Business1.

Client Relationship Management Objective: Maintain strong relationships with government departments, PSUs, and public sector clients. KPIs Maintain regular communication with all assigned clients. Conduct minimum 8–10 client meetings every month. Ensure client satisfaction score above 90%. Resolve client queries within 24 hours. Retain 100% of assigned clients. 2.

Project

Coordination &

- Execution Objective: Ensure timely execution of advertising and communication campaigns. KPIs 100% projects delivered within agreed timelines. Coordinate with creative, media, digital, production, printing and vendors. Zero missed campaign deadlines due to internal coordination. Maintain project tracker for all live assignments.
- Tender &
- Government Documentation Objective: Support business through timely documentation. KPIs Coordinate submission of proposals, estimates and presentations. Maintain complete documentation for every project. Ensure compliance with Government branding guidelines. Zero documentation errors leading to project delays. 4.

Revenue Achievement Objective: Generate repeat business from existing government clients. KPIs Achieve annual billing targets assigned by management. Increase business from existing clients by 15–20%. Identify cross-selling opportunities. Generate at least two recent opportunities every quarter.

- Billing &
- Payment Collection Objective: Ensure smooth financial closure of projects. KPIs Raise invoices within 3 working days of project completion. Follow up for payments. Keep outstanding receivables below 60 days.



Coordinate with finance for reconciliation. 6.

Campaign Planning Objective: Deliver effective communication strategies. KPIs Prepare campaign briefs. Coordinate media plans. Ensure campaign execution as per approved strategy. Submit campaign reports after completion. 7.

Vendor Coordination Objective: Manage production partners efficiently. KPIs Obtain competitive quotations. Ensure quality control. Ensure timely delivery. Maintain approved vendor database. 8.

Internal Coordination Objective: Improve workflow between departments. KPIs Daily coordination with Creative Team. Daily coordination with Media Team. Daily coordination with Digital Team. Conduct weekly status review meetings. 9.

Compliance Objective: Ensure adherence to government norms. KPIs Follow DAVP/CBC and departmental branding guidelines where applicable. Maintain confidentiality of client information. Ensure compliance with contract terms. No compliance-related observations.

- Reporting &
- MIS Objective: Maintain accurate reporting. KPIs Weekly project status reports. Monthly revenue reports. Monthly payment follow-up reports. Campaign completion reports. Client meeting minutes within 24 hours. Core ResponsibilitiesManage end-to-end servicing of Government and PSU clients. Understand client communication requirements. Coordinate campaign execution across departments. Prepare estimates and proposals. Follow up for approvals. Manage production schedules. Coordinate media releases. Handle billing and collections. Build long-term client relationships. Identify opportunities for additional business.

📌 Client Services Manager (New Delhi)
🏢 ISHA ADVERTISING PRIVATE
📍 New Delhi