Engagement – Onboarding Specialist – LHH India

LHH is a global organization that operates in over 60 countries and has a dedicated team of more than 3,000 employees. With a rich history spanning over 50 years, our company is committed to supporting employees and executives in their professional career transitions and development. Our core values include passion, customer orientation, teamwork, and responsibility.

This position is to fill a dual role within our organization. The primary focus of this position is Engagement, which involves activating and onboarding career transition programs for candidates from diverse companies. Given the nature of this position, flexibility is expected, and the responsibilities outlined in this should not be considered exhaustive or limiting.

About the role

LHH is looking for a driven and commercially minded Candidate Engagement professional to support our India market.

This is a sales-oriented engagement role focused on proactively reaching out to candidates, presenting LHH services clearly, creating interest, handling objections, and converting eligible candidates into active participants in their career transition program.

This role has a direct impact on candidate activation, client experience, and revenue. You will often be the first point of contact between LHH and candidates, so strong communication skills, confidence on the phone, professionalism, and the ability to build trust quickly are essential.

India will be the main focus, with potential support for other APAC or global markets depending on business needs.

Reporting Relationships:

- Engagement: Direct report will be to Diego Sotelo (Engagement Manager of DACH & BNP), which is part of the Global team for Engagement where Saleheen Chaudhuri is the Director for Engagement.

Language:

- English

Working conditions

- Location: India
- Employment: Full-time equivalent
- Department: Operations – Engagement – Global
- Main market focus: India, with possible support for APAC or global markets depending on business needs

What you will do

- Proactively contact candidates through phone, email, LinkedIn, and other agreed outreach channels.
- Present LHH services in a clear, engaging, and persuasive way.
- Use a structured, sales-oriented approach to manage conversations, handle objections, and encourage candidates to activate their program.
- Manage candidate follow-up, pipeline status, and engagement progress with strong ownership.
- Work toward engagement KPIs, conversion goals, activation targets, and service expectations.
- Act as a professional liaison between candidates, LHH consultants, internal teams, and key stakeholders.
- Support candidate care or information sessions when required, either virtually or on site.
- Monitor engagement trends, identify risks, and propose actions to increase candidate engagement and program participation.
- Collaborate with Operations, Sales, Marketing,



and Engagement leadership to improve candidate outreach and conversion.
- Provide clear updates and forecasts on engagement progress, risks, and expected outcomes.
- Follow agreed tools, outreach protocols, scripts, processes, and best practice guidelines.
- Support colleagues during absences or high-volume periods when needed.

Why this role matters

This is not a back-office onboarding role. It is a high-impact engagement position where your conversations directly influence candidate activation, service delivery, client satisfaction, and revenue outcomes.

You will play a key role in helping candidates understand the value of LHH services and take the next step in their career transition journey.

What we are looking for

We are looking for someone who is hungry, driven, resilient, and target-oriented. This role is best suited for someone who enjoys speaking with people, influencing decisions, following up consistently, and taking ownership of measurable results.

The ideal candidate has strong experience in outbound calling, telesales, customer engagement, recruitment, service sales, HR operations, or customer success. You should be confident managing high volumes of candidate conversations while maintaining a professional and service-oriented approach.

A stable professional track record, strong sense of ownership, and commitment to delivering results will be important for success in this role.

Skills and experience

- Experience in outbound calling, telesales, lead conversion, recruitment, customer engagement, or service sales.
- Robust communication skills, both spoken and written.
- Ability to build trust quickly and represent LHH professionally as the first point of contact.
- Confident handling objections and motivating candidates to take action.
- KPI-driven mindset with experience working toward targets, conversion goals, or activity metrics.
- Strong follow-up discipline and ability to manage a candidate pipeline.
- Reliable, structured, and results-oriented working style.
- Empathy and good judgement when speaking with candidates.
- Comfortable working with systems, CRM tools, reporting, and multiple communication channels.
- Very valuable English language skills; local language skills are a plus.

What we offer

- Growth opportunities within a human resources global leader
- We prioritize learning to stay agile in an increasingly competitive business environment
- We foster an open-minded environment where people spark new ideas and explore alternatives

Contract: Permanent

Contract Type: Full-time

About LHH

Through mentoring, coaching, upskilling,



and reskilling, LHH Career Transition & Mobility (CTM) creates new possibilities for individuals and stronger talent outcomes for organizations.

Our Career

Transition & Mobility specialists bring unrivaled expertise across industries and functional disciplines, with a proven track record of developing and advancing talent in both local and global markets. This experience has earned the trust of Fortune 500 companies and thousands of small and mid-sized organizations, particularly during periods of transformation, restructuring, and workforce change.

Each year, LHH’s Career Transition Solutions supports more than half a million individuals as they navigate career change and move confidently toward their next chance. We deliver compassionate, high-touch transition services designed to support employee wellbeing and accelerate successful outcomes. As a comprehensive talent partner, our solutions include one-on-one career coaching, personal branding, active placement support, career development resources, upskilling and reskilling programs, and our award-winning digital and AI-enabled platform, LHH Career Studio.

LHH’s Career Mobility Solutions enable organizations to invest strategically in their most valuable asset—their people. From personalized career coaching and internal talent mobility programs to future-focused skill development, we empower employees to build sustainable careers, explore new opportunities, develop in-demand capabilities, and successfully transition into new roles within their organization. These solutions strengthen retention, engagement, workforce agility, and long-term organizational success.

With more than 12,000 professionals across 60 countries and over 50 years of experience, LHH combines unmatched global scale with local market expertise. As part of The Adecco Group, we deliver integrated talent solutions that bring together global best practices, local insights, and centralized coordination—supporting thousands of organizations and millions of individuals worldwide.

LHH.

www.lhh.com

As one of the world’s largest employers, we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We have zero tolerance for unlawful discrimination or harassment against any employee, associate, or candidate, at any stage of their journey with us. We seek to create an environment where everyone can thrive and feel engaged. Our commitment to equal opportunity is part of our broader commitment to respecting fundamental human rights across our value chain.

Equal Opportunity Employer/Veterans/Disabled.

For additional information: https://careers.adeccogroup.com/en/usa-eeo-statement To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccogroup.com/privacy-policy/candidate-privacy-information-statement-en

📌 Client Onboarding Specialist, Outbound Calling, LHH India (Bangalore Metropolitan Area)
🏢 LHH
📍 Bangalore Metropolitan Area