Role: Manager / Associate Manager – Client Onboarding & Operations (AIF / IFSC / Broking)

Function: Client Engagement & Operations

Reports to: AVP – Client Engagement Role Overview We're looking for a detail-oriented operations professional to manage end-to-end client onboarding, investor lifecycle management, and operational governance across AIF, IFSC, and Broking platforms. This role is central to ensuring a seamless, compliant onboarding experience for HNI, UHNI, and Family Office clients, along with robust MIS, reporting, and cross-functional coordination.

Key Responsibilities Client Onboarding & Investor Lifecycle Management Manage end-to-end onboarding across AIF, IFSC and Broking platforms — documentation, compliance review, account opening, and activation

Standardize onboarding documentation, investor forms, and workflows across products

Ensure onboarding adherence to regulatory and compliance requirements AIF Operations & Digital Transformation

Execute the AIF onboarding framework — documentation, investor application packs, operational workflows

Manage digitized onboarding processes via platforms like Orbis

Coordinate with custodians, trustees, fund administrators, and compliance teams for timely execution Client Engagement & Relationship Management Serve as coordination point between clients, Relationship Managers, and operations teams

Support HNI/UHNI/Family Office clients on onboarding, servicing,



and execution needs

Resolve client queries, escalations, and service requests Process, Governance & Operational Excellence Design and implement onboarding/operational processes and SOPs

Build controls, trackers, and workflow mechanisms to reduce operational risk

Drive turnaround-time improvements through process/automation initiatives MIS, Reporting & Business Intelligence

Maintain centralized MIS, onboarding trackers, and dashboards

Prepare and manage client P&L; and portfolio reports

Support RMs and management with portfolio analytics Stakeholder Management Coordinate with custodians, brokers, fund administrators, compliance, and legal advisors

Manage complex onboarding cases and escalations Required Skills & Experience 4–8 years in wealth management operations / client onboarding (AIF, PMS, Broking, or IFSC preferred)

Strong working knowledge of AIF/PMS regulatory and compliance frameworks (SEBI, NISM a plus)

Hands-on experience with onboarding platforms (Orbis or similar) and MIS/reporting tools (advanced Excel essential)

Strong stakeholder coordination skills — custodians, trustees, fund admins, compliance, legal

High attention to detail, especially with documentation and compliance accuracy Qualifications Graduate/Postgraduate in Finance, Commerce, or related field

NISM certification preferred; CFP/CWM a plus

📌 Client Onboarding & Operations Manager (Mumbai)
🏢 QI-CAP INVESTMENTS PRIVATE
📍 Mumbai