Monitor the boarding gates, check-in counters and baggage reclaim Visual Docking Guidance System (VDGS) and Gate Operating System (GOS) at DIAL through Closed Circuit Television, make manual / automated announcements and coordinate with concerned teams to take corrective action for removing congestion in the terminal as per the requirement of Airlines/ Operations.

To supervise the performance of outsourced agencies and pilot consumer interactions for smart meter installation and related activities

ORGANISATION CHART

KEY ACCOUNTABILITIES

Accountabilities

Key Performance Indicators

- Ensure performance, phase, SOPs are met by outsourced agencies in their identified areas of operations
- Conduct quality checks for various processes such as consumer surveys, consumer indexing, meter installation, operations and maintenance those carried out by outsourced agencies




- Steer consumer interactions and enable quick resolutions of issues / grievances

- 1. Go-Live of Smart Meters as per timeline
- 2. Quality Checks

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

External - Roles you need to interact with outside the organization to enable success in your day to day work

Outsourced agencies, consumers

INTERNAL INTERACTIONS

Internal - Roles you need to interact with inside the organization to enable success in your day to day work

Zonal Heads, Technicians, Stores Team

FINANCIAL DIMENSIONS

N/A

OTHER DIMENSIONS

N/A

EDUCATION QUALIFICATIONS

- B. Tech / Diploma (Electrical)

RELEVANT EXPERIENCE

- 7 to 10 years of relevant experience in construction / power distribution / meter installation

📌 Circle In Charge (Jaunpur)
🏢 GMR Group
📍 Jaunpur