Description

As a CDC Technical Lead (Central Delivery Care) in Core Networks Domain Delivery Unit (DDU), you will partner with Market Services, R&D;, and Product teams to deliver seamless, high-quality care. You will drive continuous improvement and automation initiatives to enhance serviceability and customer experience. Working in a fast-paced, collaborative environment, you will lead and empower a skilled team to resolve critical issues, meet key performance targets, and deliver measurable business impact.

Join us to shape the future of care delivery and raise service standards together.

Responsibilities

- Lead and oversee Care Delivery for Core Networks across all markets.
- Implement an productive care delivery model to enhance efficiency and serviceability.
- Develop and maintain strategic relationships with R&D;, PLM, MS Care leads & DDL (Domain Delivery Lead) organisation to drive product care delivery.
- Manage care financial metrics and budgets to achieve domain financial targets.
- Facilitate continuous improvement initiatives for serviceability, tools, and knowledge sharing within the team.
- Ensure SLA fulfilment,



manage escalations, and oversee critical incident responses for optimal customer satisfaction.
- Provide regular executive updates on progress and resolution of critical issues to senior management.
- Foster talent development and cross-competency within the organisation to support future technologies and initiatives.

Qualifications

You have:

- Require a bachelor's or master's degree or related field with 10+ years of experience in care delivery within the CORE Domain.
- Strong leadership and facilitation skills with a results-oriented approach and proven track record in driving financial results in core network projects.
- Deep knowledge of CORE Domain technologies and preferably the Nokia portfolio

Nice to Have

- Experience in implementing care delivery models and familiarity with R&D; collaboration and product lifecycle management (PLM)
- Knowledge of AI/ML applications in care delivery with exposure to project budget and cost management

📌 CDC Technical Lead (India)
🏢 Nokia Global
📍 India