We’re Hiring: CCM Architect / Practice Lead

OwlSure, A Business Unit of ValueMomentum

Seniority Level: Senior Leadership

Industry: IT Services and IT Consulting

Job Function: Enterprise Architecture | Customer Communications Management (CCM) | Information Technology

About OwlSure

OwlSure enables Financial Services, Healthcare, and Life Insurance organizations to achieve value for their budgets, accelerate speed-to-market, and scale operations. Through thoughtfully designed solutions and highly automated managed services, we deliver reliable outcomes backed by deep technical expertise and a continuously optimized delivery platform.

Job Title: CCM Architect / Practice Lead

Location: Hyderabad / Coimbatore

Employment Type: Full-Time

Role Summary

We are seeking an experienced CCM Architect / Practice Lead to lead the architecture, implementation, and growth of our Customer Communications Management (CCM) practice. This role is responsible for designing enterprise-scale customer communication solutions, driving delivery excellence, establishing technical standards, and mentoring engineering teams.

The ideal candidate will possess deep expertise in leading CCM platforms, enterprise solution architecture, client consulting, and practice development while supporting digital communication transformation initiatives across multiple industry domains.

Key Responsibilities

Solution Architecture

Design and implement enterprise-scale Customer Communications Management (CCM) solutions for print and digital communications.

Define scalable, secure, and high-performance architecture for enterprise communication platforms.

Develop reusable templates, frameworks, accelerators, and components to improve delivery efficiency.

Design integration architectures using APIs, messaging platforms, and batch processing frameworks.

Conduct architecture reviews and establish enterprise technical standards and best practices.

CCM Platform Leadership

Design and deliver solutions using one or more enterprise CCM platforms, including:

SmartCOMM

OpenText Exstream

Quadient Inspire

Precisely EngageOne

Adobe Experience Manager Forms

Lead implementations involving

Template development and management

Business rule implementation





Dynamic document composition

Batch and on-demand document generation

Interactive correspondence

Email, SMS, and omnichannel communications

Document archival and output management

Technical Leadership

Lead the technical design and implementation of enterprise CCM solutions.

Define development standards, coding guidelines, and reusable engineering frameworks.

Review technical deliverables to ensure compliance with architectural standards.

Troubleshoot complex production issues and optimize application performance.

Mentor developers, technical leads, and solution architects.

Integration & Enterprise Technology

Design integrations with enterprise platforms including:

Policy Administration

Claims

Billing

CRM

Payment Systems

Develop integration solutions using

REST APIs

SOAP Web Services

JSON

XML

Messaging Platforms

Microservices

Collaborate with Cloud and DevOps teams to implement CI/CD and up-to-date deployment practices.

Delivery & Practice Leadership

Lead multiple CCM implementation programs from architecture through production deployment.

Drive delivery governance, quality assurance, and risk management.

Build reusable accelerators and frameworks to strengthen the CCM practice.

Support recruitment, mentoring, competency development, and technical capability building.

Establish engineering best practices and delivery standards across projects.

Client & Stakeholder Engagement

Collaborate with business stakeholders to understand communication requirements.

Conduct discovery workshops, architecture sessions, and solution discussions.

Present technical solutions to business and executive stakeholders.

Build trusted relationships with customers throughout the engagement lifecycle.

Pre-Sales & Solutioning

Lead Quality Engineering solutioning for:

RFPs

RFIs

Client pursuits





Prepare

Solution architectures

Technical proposals

Effort estimates

Resource plans

Proof of Concepts (POCs)

Build differentiated CCM propositions leveraging reusable accelerators and contemporary communication platforms.

Required Skills & Experience

Experience

12–18+ years of overall IT experience.

Minimum 8 years of hands-on experience in Customer Communications Management (CCM).

Proven experience leading enterprise-scale CCM implementations.

Experience driving architecture, delivery leadership, and practice development initiatives.

Technical Skills

Robust hands-on expertise with one or more of:

SmartCOMM

OpenText Exstream

Quadient Inspire

Precisely EngageOne

Adobe Experience Manager Forms

Strong knowledge of

Java

XML

XSLT

HTML

CSS

JavaScript

SQL

Experience designing enterprise integrations using:

REST APIs

SOAP Web Services

Messaging Platforms

Experience with cloud platforms (AWS, Azure, or GCP).

Familiarity with DevOps and CI/CD practices.

Strong understanding of software architecture principles and software development lifecycle methodologies.

Preferred Domain Experience

Experience in one or more of the following industries:

Insurance (Life, Health, or Property & Casualty)

Banking & Financial Services

Healthcare

Telecommunications

Utilities

Leadership & Professional Skills

Proven experience leading enterprise technical teams and large-scale programs.

Strong stakeholder management and client consulting skills.

Excellent communication, presentation, and problem-solving abilities.

Experience mentoring architects, technical leads, and development teams.

Ability to manage multiple priorities in fast-paced delivery environments.

Why Join OwlSure?

Lead and shape a growing Customer Communications Management practice.

Drive enterprise-scale digital communication transformation programs.

Work with global clients across Insurance, Healthcare, Banking, and Financial Services.

Influence architecture strategy, engineering excellence, and practice innovation.

Be part of a high-impact consulting and delivery organization focused on scalable enterprise solutions.

📌 CCM Architect (Hyderabad)
🏢 OwlSure
📍 Hyderabad