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Lead the Operations & Business Development of a Cluster

Business Development

- Responsible for the Top and Bottom line achievement.
- P&L; Handling
- Franchisee Handling
- Monitors the sales of the cluster and gives input improve sales consistently.
- Reviews of the outlet performance.
- Checks and ensures the adherence of the Standard Operations Procedures of salon..
- Ensures that Quality Audits are done and the score is obtained.
- Educate & Guide Franchise Partners and ensure FOFO salons top line are achieved.
- Followup with projects and vendor for recent salon opening.
- Identify the potential location for opening the new salon with in the cluster.
- Ensure new salon achieve its target with in the short time.

Customer Management

- Ensures that Customer Relationship Management (CRM) is uniform across the cluster.
- Handles and records all critical customers complaints and address all the complaints with in 48 hours.
- Directly meets the customer and apologies when needed.

Marketing & Promotions

- Partners with external bodies for BTL tie ups
- Ensures the Visual Merchandising is in place and updated regularly.
- Ensures that the Marketing collaterals and other promotional materials reaching the salon well in advance.
- Studies the marketing activities of competitors to bring in new / unique concepts.

Management Information System (MIS)

- Prepares and sends daily, weekly, monthly sales reports.
- Does competitor sales (Value and Volume) analysis on regular basis.

Employee Management.

- Recruits team members for existing and upcoming salons.
- Prepares Duty Roasters, Monitor attendances, handles leave, coordinates with HRD
- Motivates and Appraises Salon Managers on monthly basis.
- Identifies Training Needs and Nominates his / her team members for Training Programs
- Handles Employee Grievances, Warnings and Show- Cause notices, suspensions and terminations.as per policy.

PEOPLE LEADERSHIP: 150 - 175 Employees (Salon Managers and Cluster Trainers)



will report to this role.

Should Review the team members on Daily/Weekly & Monthly basis and ensure they achieve their target.

Company Profile:

- CK Bakery is one of the businesses in CKR Retail Pvt Ltd - A Group Company of CavinKare a FMCG giant of India (Popular Cavinkare Brands include Chik, Nyle, Meera, Cavin's, Indica, Ruchi, Bhima, Maa, Biker's, Spinz, Garden, Raaga, Bacto V, and many others). CKR Retail have other business units like Green Trends Salon, Limelite Premium Salon, Elixify Aesthetic Clinic and Sanchu Animal Hospitals).
- CK Bakery began its journey in 2015 with a single mission to bring, high quality freshly baked products to every neighborhood at affordable price. The brand took shape with a vision to redefine the Indian bakery market experience by focusing on consistency, hyiene & irresistible taste. From our very first outlet in Chennai, we have grown into a beloved name across South India and planning to move PAN India.

Disclaimer & Warning Please stay alert:

- This job posting and information is not allowed for promotional / re-distribution illegally as an information property of CKR Retail Pvt Ltd Foods Division (CK Bakery), a CavinKare Group. Any violation can be punished by related local law. This post is valid only till 09th May 2026.
- Stay alert as many fraudulent mails / Fake job offers are being circulated offering jobs in name of CavinKare and misusing the name/logo of CavinKare/CK Bakery/CKR Retail.
- CKR Retail Pvt Ltd Foods Division (CK Bakery), a CavinKare Group does not engage agencies / consultants acting to be as hiring partners for collecting money from candidates as part of Hiring / Selection process.

Job Posting Valid Till: 03rd August 2026. Job Posted by: Human Resources Division, CavinKare Group - CKR Retail Pvt Ltd -

Business Unit: Green Trends, No. 12, CavinVille, Cenotaph Road, Teynampet, Chennai, India 600018.

Role: Retail, Salon chain Industry

Type: Full Time, Permanent

Role Category: Salon

OtherEducationUG: Any Graduate

📌 CavinKare Retail - Cluster Manager - Trends Division (Madurai)
🏢 CavinKare Group - CKR Retail Private
📍 Madurai