Career Services Manager (Operations & Customer Success)

Company: Careerist.pro

Location: Remote

Employment Type: Full-Time

About Careerist.pro

Careerist.pro is a boutique Job Search Management company that helps experienced professionals and senior leaders secure better career opportunities through Reverse Recruiting. We combine personalized job search strategies, executive branding, recruiter outreach, interview coaching, and dedicated career support to help our clients land interviews and job offers.

Role Overview

We are looking for a highly organized and customer-focused Career Services Manager (Operations & Customer Success) to ensure seamless service delivery for our clients. This role will be responsible for managing day-to-day operations, onboarding new clients, coordinating internal teams, tracking service delivery, and ensuring an exceptional client experience throughout the engagement.

The ideal candidate is proactive, process-driven, and passionate about delivering outstanding customer service while maintaining operational excellence.

Key ResponsibilitiesClient Onboarding & Success

- Conduct onboarding calls and guide clients through the Careerist service journey.
- Send welcome emails and collect all required client information and documents.
- Create and maintain personalized job search plans for each client.
- Serve as the primary point of contact throughout the engagement.
- Conduct regular client check-ins and provide progress updates.
- Resolve client concerns and escalations promptly and professionally.
- Build strong client relationships to ensure high satisfaction and retention.





Operations & Service Delivery
- Coordinate with Resume Writers, Job Search Specialists, Outreach Specialists, Interview Coaches, and Personal Branding teams.
- Ensure all client deliverables are completed within agreed timelines.
- Track service progress and maintain operational dashboards.
- Monitor SLAs and ensure adherence to internal quality standards.
- Identify operational bottlenecks and implement process improvements.
- Maintain accurate records and documentation for every client engagement.

Team Coordination
- Assign work to relevant team members based on workload and priorities.
- Monitor team productivity and follow up on pending tasks.
- Conduct daily operational reviews and ensure timely execution.
- Collaborate with leadership to improve workflows and operational efficiency.

Process Improvement
- Develop, document, and continuously improve Standard Operating Procedures (SOPs).
- Recommend automation opportunities to improve operational efficiency.
- Maintain quality control across all client deliverables.
- Track key operational metrics and recommend improvements.

Requirements
- 3–6 years of experience in Operations, Customer Success, Client Services, Program Management, or Project Coordination.




- Excellent communication and stakeholder management skills.
- Strong organizational and multitasking abilities.
- Experience managing multiple clients simultaneously.
- Proficiency in Google Workspace, Microsoft Office, and project management tools.
- Strong analytical and problem-solving skills.
- Ability to work independently in a fast-paced environment.

Preferred Qualifications
- Experience in recruitment, HR, career services, executive search, consulting, EdTech, or professional services.
- Experience managing remote teams and cross-functional stakeholders.
- Familiarity with CRM and project management platforms.

Key Performance Indicators (KPIs)
- Client Satisfaction (CSAT)
- On-time delivery of client milestones
- SLA adherence
- Client retention and engagement
- Resolution time for client queries and escalations
- Operational efficiency and process compliance
- Team productivity and task completion rates

What We're Looking For
- Customer-first mindset
- Exceptional ownership and accountability
- Strong attention to detail
- Process-oriented and highly organized
- Excellent coordination and follow-up skills
- Ability to thrive in a energetic, high-growth environment

Why Join Careerist.pro?
- Work with a fast-growing career services company.
- Make a meaningful impact on professionals' careers.
- Opportunity to build and improve operational processes.
- Collaborative and supportive work culture.
- Career growth into Operations Leadership or Customer Success Leadership roles.

📌 Career Services Manager (Ops & Customer Success) (India)
🏢 Careerist
📍 India