Company Description NURA – Sustained Health with Active-AI Screening is a collaboration between Fujifilm Healthcare and Dr Kutty’s Healthcare, combining advanced AI-enabled imaging with expert medical care. The organization focuses on regular health screening programs that help detect cancers and lifestyle diseases at an early stage, improving the chances of successful treatment. NURA’s centers are currently located in Bengaluru, Gurugram, and Mumbai, offering preventive health services to largely asymptomatic individuals.

The team is committed to accessible, high-quality screening that supports long-term health and well-being.

Role Description The Call Center Representative is a full time, on-site role based in Chennai. This role involves answering inbound calls, making outbound follow-up calls, and providing clear information about NURA’s screening services, appointments, and procedures. The representative will schedule and confirm appointments, update and maintain accurate records in internal systems, and assist callers with inquiries, rescheduling, and basic troubleshooting.

Daily tasks include addressing customer concerns, escalating complex issues to appropriate teams, and ensuring a positive,



professional experience for every caller. The role also includes collaborating with clinical and administrative staff to coordinate patient visits and support smooth center operations.

Qualifications

Customer-facing experience with a focus on Customer Service Representatives and Customer Support.

Ability to promote and maintain high levels of Customer Satisfaction through empathetic and solution-oriented communication.

Strong Interpersonal Skills, including active listening, clear verbal communication, and patience under pressure.

Good Computer Literacy, including comfort with call center software, CRM systems, and basic office applications.

Strong spoken and written proficiency in English; knowledge of regional languages is an advantage.

Previous experience in healthcare, diagnostics, or call center environments is preferred but not mandatory.

Ability to work on-site in Chennai, including rotational shifts if required, and manage a high call volume efficiently.

Minimum of a high school diploma; a bachelor’s degree in any field is an added advantage.

interested candidates can share your cv at [email protected]

📌 Call Center Representative (Kozhikode)
🏢 NURA - Sustained Health with Active-AI Screening
📍 Kozhikode