Job DescriptionJob Title: Call Centre Executive

NDepartment: Call Centre / Patient Relations

NLocation: Noida Sec-63

NEmployment Type: Full-Time

NExperience: 1–3 Years (Healthcare/IVF experience preferred)

NJob Summary

nWe are looking for enthusiastic and customer-focused Call Centre Executives to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, scheduling patient appointments, addressing patient queries, and ensuring a seamless communication experience. Candidates with prior experience in an IVF/Fertility Centre, hospital, or healthcare industry will be preferred.

NKey Responsibilities

n

N
- Handle inbound and outbound calls professionally and courteously.
N
- Respond to patient inquiries regarding consultations, treatments, appointments, and services.
N
- Schedule, reschedule, and confirm appointments with doctors and consultants.
N
- Follow up with prospective and existing patients through calls, WhatsApp, SMS, and emails.
N
- Generate and maintain accurate patient records in the Hospital Information System (HIS)/CRM.
N
- Coordinate with Front Office, Doctors, Counsellors, and other departments to ensure timely patient support.
N
- Handle patient complaints or concerns professionally and escalate complex issues to the appropriate department.
N
- Achieve daily call, follow-up, and appointment booking targets.
N
- Maintain complete confidentiality of patient information.
N
- Prepare daily call reports and update lead status in the CRM.
N
- Ensure high standards of patient satisfaction through excellent communication and timely follow-ups.
N
- Support marketing campaigns by contacting prospective patients and promoting clinic services as required.
N

nRequired Qualifications

N

n
- Graduate in any discipline.
N




- Minimum 1–3 years of experience in a Call Centre, Customer Service, or Healthcare environment.
N
- Experience in an IVF/Fertility Centre or Hospital will be preferred.
N
- Freshers with excellentcommunication skills may also apply.
N

nRequired Skills

N

n
- Excellent verbal communication skills in English and Hindi.
N
- Pleasant telephone etiquette and active listening skills.
N
- Strong customer serviceand patient-handling abilities.
N
- Good interpersonal and relationship management skills.
N
- Basic knowledge of MS Office and CRM/HIS software.
N
- Ability to multitask and work in a target-driven workplace.
N
- Strong problem-solving and conflict-resolution skills.
N
- Attention to detail andaccurate data entry skills.
N
- Positive attitude, patience, and empathy while interacting with patients.
N

nPreferred Candidate Profile

N

n
- Male or Female candidates.
N
- Experience in healthcare, IVF, hospitals, diagnostics, or wellness centres.
N
- Knowledge of CRM, appointment scheduling, and patient coordination.
N
- Comfortable working in rotational shifts and weekends, if required.
N
- Ability to handle high call volumes while maintaining service quality.
N

nWhat We Offer

n

N
- Competitive salary and performance-based incentives.
N
- Professional and supportive work environment.
N
- Learning and career growth opportunities in the healthcare industry.
N
- Opportunity to work with a leading fertility care team.
N
- Employee benefits as per company policy.
N

nApply Now

nSend your updated resume to: [email protected]

N

n
- Join Zeeva Fertility and become a part of a compassionate team dedicated to helping individuals and couples achieve their dream of parenthood. Build a rewarding career while delivering exceptional patient support and service excellence.
N

📌 Call Center Executive (Faridabad)
🏢 Zeeva Fertility
📍 Faridabad