Position: IBM BPM/BAW Administrator

Experience: 7+ Years

Key Responsibilities

- Provide 247 Operations & Maintenance (O&M;) support for IBM BPM/BAW platforms.

- Administer, monitor, and maintain IBM BPM/BAW environments across Development, UAT, and Production.

- Perform patching, upgrades, deployments, and environment configuration activities.

- Monitor system health, troubleshoot issues, and ensure platform availability and performance.

- Conduct performance tuning, capacity planning, and incident/problem management.

- Coordinate with IBM/OEM teams for PMRs, support tickets, and issue resolution.

- Manage Disaster Recovery (DR) operations, including DR drills, failover, and switchover activities between DC and DR sites.

- Ensure compliance with defined SLAs, security policies, and operational procedures.

- Prepare operational reports, technical documentation, SOPs, and knowledge articles.

- Provide knowledge transfer and technical support to project and operations teams.





Required Skills

- 7+ years of experience in IBM BPM / IBM Business Automation Workflow (BAW) Administration.

- Hands-on experience with installation, configuration, patching, and upgrades of IBM BPM/BAW.

- Strong knowledge of WebSphere Application Server (WAS) administration.

- Experience with Linux/Unix environments.

- Knowledge of databases such as Oracle, DB2, or SQL Server.

- Experience in DC-DR management, backup/recovery, and high-availability setups.

- Strong troubleshooting, incident management, and performance tuning skills.

- Positive documentation, reporting, and stakeholder communication skills.

Preferred

- ITIL Certification.

- Experience working in large enterprise or government environments.

- Exposure to monitoring tools and automation scripting.

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