About Prayoga

Prayoga Institute of Education Research is a DSIR-recognised Science and Industrial Research

Organisation (SIRO) based in Bengaluru, India. We work at the intersection of science,

mathematics, and education — designing research-backed programmes that transform how students and teachers engage with learning. Through initiatives like Kriya, Anveshana, Dhātu,

Krīḍā, Prerana, and Yuga, Prayoga reaches students, educators, and institutions across India,

anchored by the belief that curiosity is the foundation of all science.

Role Overview The Business & Operations Manager — TAaaS owns the commercial growth and operational continuity of Prayoga's Testing & Analysis as a Service (TAaaS) business. You will build and manage a structured pipeline of prospects across target industries, convert opportunities into longterm retainer relationships, and ensure day-to-day service delivery runs smoothly against defined standards. This is a dual-mandate role suited to someone who is equally comfortable in a customer conversation and an operational coordination meeting.

Key Responsibilities

Business Development

- Build and manage a structured prospect pipeline across the Food & Beverage,

Pharmaceutical, Materials & Polymers segments, and Other Industry Segments.

- Run systematic outbound outreach to generate qualified meetings and advance prospects through the sales funnel.
- Own customer qualification, proposal, and closing processes end-to-end.
- Convert one-off project customers into ongoing retainer relationships by demonstrating consistent value.
- Identify, approach, and activate channel and referral partners to drive inbound business development.





Operations & Service Delivery

- Maintain and operate the systems handed over by the PMO — including sample flow management, TAT commitments, LIMS protocols, and customer onboarding standards.
- Coordinate day-to-day work of the inside sales associate and lab coordinator to ensure seamless service delivery.
- Own the end-to-end customer experience, including escalation handling and resolution.
- Monitor operational performance, identify gaps, and escalate systemic issues for resolution.
- Maintain accurate records of customer interactions, pipeline status, and operational metrics.

Qualifications & Skills

Must-Have

Science graduate in Chemistry, Food

Technology, Materials Science, Pharmacy, or a related discipline

Prior exposure to laboratory services, Contract

Research Organisations (CROs), Testing,

Inspection & Certification (TIC) environments, or scientific instruments businesses

8–12 years of experience, with a primary background in B2B sales or business development

Familiarity with LIMS (Laboratory Information

Management Systems) or similar operational tools

Good to Have

Demonstrated track record of pipeline building,

qualifying prospects, and closing deals in industrial or scientific segments

Experience identifying and activating channel or referral partners





Experience selling into or serving Food &

Beverage, Pharmaceutical, or Materials &

Polymers industries

Working knowledge of sample management protocols, TAT (turnaround time) frameworks, or quality assurance in a lab context

Ability to own both revenue targets and day-today operational continuity in an early-stage setup

Comfort with CRM tools for structured outbound outreach and pipeline reporting

Strong written and spoken communication skills in English; comfort with customer-facing escalation handling

What We Offer

- The opportunity to contribute to meaningful, research-led work in education — work that reaches thousands of students and teachers across India.
- A collaborative, intellectually curious environment where ideas are taken seriously.
- Exposure to a wide range of disciplines — science education, research, communications,

policy, and more.

- A place where your work has visible, real-world impact.
- Direct ownership of a growing commercial vertical within a DSIR-recognised research organisation, with explicit scope to shape the TAaaS business from an early stage.

How to Apply

Send your application to [email protected] with the subject line:

"Application — Business & Operations Manager, TAaaS — [Your Name]"

Please include

- Updated CV / Resume
- A brief cover letter (why Prayoga, why this role)
- A short note (2–3 paragraphs) describing a B2B deal you led from prospecting to close —

what the challenge was, how you approached it, and what the outcome was

- Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted

📌 Business & Operations Manager — TAaaS (Bengaluru)
🏢 Prayoga
📍 Bengaluru