Company Description Jio Haptik is a leading AI-powered customer experience platform that has been innovating in conversational AI since 2013. The company has processed over 10 billion conversations and 10 million transactions across more than 10 channels and in 135 languages for over 500 enterprises. Haptik offers two core products—Contakt for enterprises and Interakt for SMEs—focused on solving critical customer pain points.

Recognized as a category leader by Gartner, G2, and Opus Research, Haptik has earned awards such as “Tech Startup of the Year” in AI and “Best Chat & Conversational Bot.” Its clients include prominent brands such as Jio, Paytm, Adani, Paisabazaar, Puma, and Whirlpool.

Role Description This is a contract, on-site role based in Mumbai for a Business Development Representative – Lead Generation (1–2 years). The role involves identifying and qualifying potential prospects through outbound calls, emails, social channels, and other lead generation activities. The representative will maintain and update lead databases, schedule meetings or demos for the sales team, and support inside sales efforts to move opportunities through the pipeline.

Daily tasks include researching target accounts, understanding customer needs,



pitching Haptik’s solutions, and collaborating with business development and marketing teams to optimize campaigns. The role also requires tracking performance metrics, preparing basic reports, and consistently following up to nurture leads into sales-ready opportunities.

Qualifications

Candidates should possess strong outbound Sales and Lead Generation skills, including prospecting, cold outreach, and qualification.

Candidates should possess solid Sales and Business Development abilities to support pipeline growth and meet targets.

Candidates should possess excellent Communication skills, both written and verbal, to engage prospects and present value propositions clearly.

1–2 years of experience in B2B SaaS, technology, or related domains in a similar lead generation or inside sales role.

Comfort using CRM tools, spreadsheets, and sales engagement platforms to manage leads and track activities.

Strong analytical and organizational skills with attention to detail and the ability to manage multiple accounts simultaneously.

Self-motivated, goal-oriented approach with the ability to work collaboratively in a quick-paced startup environment.

📌 Business Development Representative- Lead Generation (1 -2 years) (Mumbai)
🏢 Haptik
📍 Mumbai