- Manage customer relationships through effective communication, ensuring high levels of satisfaction and retention.
- Provide exceptional pre-sales support to customers by understanding their needs and expectations.
- Handle post-sales queries and issues in a timely and professional manner, resolving problems promptly.
- Collaborate with internal teams to resolve complex customer issues, escalating when necessary.
Job Requirements :
- 0-6 years of experience in CRM management or related field.
- Robust skills in CRM systems, including data entry, reporting, and analytics.
- Excellent customer handling and relationship building skills with ability to work under pressure.