Job Summary
We are seeking a dynamic and result-orientedOperations Managerto oversee daily offices/residences/ bungalows
operations, drive guest satisfaction and operational efficiency. The ideal candidate will have extensive experience in front
office management, team leadership, and cost control, with a proven ability to implement strategic initiatives and deliver
exceptional service standards.

Key Responsibilities
Operational Management
Oversee day-to-day operations of all departments including Front Office, Housekeeping, Food & Beverage, and
Maintenance.
Maintain operational efficiency while adhering to brand standards and SOPs.
Guest Experience & Satisfaction
Monitor and enhance guest satisfaction scores through proactive service recovery and personalized guest
relations.
Handle VIP guest arrangements and special requests.
Revenue & Budget Management
Assist in preparing annual budgets, forecasts, and monthly financial reports.
Drive revenue through upselling, inventory management, and cost control measures.
Monitor departmental expenses, vendor contracts, and inventory levels.
Team Leadership & Training
Lead, mentor, and train front-line staff and supervisors to ensure high performance.
Conduct regular performance reviews and identify skill gaps for training interventions.
Foster a positive work environment that encourages teamwork and accountability.
Event Coordination & Banquet Support
Coordinate events teams to ensure successful execution of banquets, conferences, and adventure activities (if
applicable).
Ensure timely setup, staffing, and service delivery for all group events.
Compliance & Reporting
Ensure compliance with health, safety, and hygiene standards.
Prepare daily, weekly, and monthly operational reports for senior management.
Manage vendor relationships and negotiate contracts to optimise costs.

Qualifications & Requirements




Experience:Minimum 1015 years of progressive experience in hotel operations, with at least 35 years in a
managerial role (e.g., Assistant General Manager, Operations Manager).

Education:Bachelors degree in Hotel Management (or equivalent).
Technical Skills:
o Proficiency in Property Management Systems (PMS)
o Advanced knowledge of MS Office (Word, Excel, PowerPoint)
o Basic computer hardware/software troubleshooting
Soft Skills:
o Strong leadership and team-building abilities
o Excellent communication and interpersonal skills
o Problem-solving and decision-making under pressure
o Guest-centric mindset with attention to detail

Key Competencies (as aligned with candidates profile)
Hotel Operations & Administration
Guest Relations & Satisfaction
Revenue & Budget Management
Team Leadership & Staff Training
Front Office & Reservation Management
Event Coordination & Banquet Support
Cost Control & Vendor Management
PMS & MS Office Proficiency

Work Environment & Benefits
Fast-paced, guest-facing setting
May require weekend, holiday, and shift work
Benefits as per company policy (e.g., meals, accommodation, insurance, performance bonus)

Kindly reply to this email without changing the subject line with an updated copy of your resume along with the following details.
Current CTC:
Expected CTC:
Notice Period:

AI Screening

As part of our evaluation process, an initial AI screening round invite will be shared with you shortly. We request you to complete this assessment at the earliest, as it plays a crucial role in strengthening your profile and helps us process your candidature more effectively with the client.

Thanks & regards,

Team Finjo

Disclaimer: Finjo and its associates adhere to a strict no-charge policy for jobseekers. If anyone requests payment for any reason related to job opportunities through Finjo, we strongly advise against complying. Instead, you should report the incident by contacting Finjo's support team at [email protected], providing all necessary details for further investigation.

📌 Operations Manager | FINJO (Mumbai)
🏢 Omni Recruit
📍 Mumbai