Roles and Responsibilities

- Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.

- Provide accurate information about products/services to customers through effective communication.

- Identify opportunities for upselling/cross-selling relevant products/services based on customer needs.

- Maintain records of all interactions with customers using CRM software (e.g., Salesforce).

- Escalate complex issues to senior team members or supervisors when necessary.

Desired Candidate Profile

- 0-2 years of experience in BPO/call center setting handling international clients.

- Excellent English language skills with ability to communicate effectively over phone calls.

- Strong problem-solving skills with attention to detail and analytical thinking.

- Ability to work flexible shifts including evenings, weekends, and holidays as per business requirements.

📌 Customer Support Executive (Uttar Pradesh)
🏢 Infinity Learn
📍 Uttar Pradesh