- ;Coordinate patient admissions, transfers, and discharges.
- ;Assist patients and attendants with hospital processes and service-related queries.
- ;Coordinate with doctors, nursing staff, diagnostics, billing, and support departments for seamless patient care.
- ;Handle patient feedback, complaints, and grievance resolution within defined timelines.
- ;Conduct patient rounds and collect satisfaction feedback.
- ;Ensure adherence to NABH standards related to patient rights, communication, and patient satisfaction.
- ;Maintain records of patient interactions, feedback, and complaints.
- ;Support quality initiatives and patient experience improvement programs.
- ;Assist in managing VIP, corporate, and international patients.
- ;Bachelor s or Masters Degree in Hospital Administration / Healthcare Management.
;Key Skills
- ;Billing accuracy Patient handling Problem solving Coordination with clinical departments Time management
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