Role : Operations Delivery Manager -Client Partner

Location: Delhi NCR

Experience: 3+ Years

Employment Type: Full time

About Grey Chain AI

Grey Chain AI partners with enterprises to build and scale AI-driven technology solutions through dedicated consulting and engineering teams. We work closely with clients to ensure successful delivery, strong partnerships, and high-performing deployed teams.

We are looking for a Client Partner who can strengthen client relationships while ensuring deployed resources remain aligned, engaged, and accountable to client expectations.

Roles & Responsibilities

- Build strong, long-term relationships with assigned clients and act as Grey Chain AIs primary point of contact for account health
- Conduct regular client connects to understand feedback, satisfaction levels, concerns, and upcoming requirements
- Stay closely connected with resources deployed with clients to understand workload, challenges, and support requirements
- Track client feedback on resource performance, communication, ownership, and overall fit
- Collaborate with internal managers and HR to address performance concerns, behavioral issues, absenteeism, or client escalations
- Drive follow-ups on performance improvement plans and ensure issues are resolved in a timely manner
- Support resource extensions, replacements, backfills, and transitions in coordination with internal teams




- Identify early signs of client dissatisfaction or employee disengagement and proactively intervene before escalation
- Maintain clear account-level documentation, feedback records, and action trackers
- Share periodic updates with leadership on client health, resource performance, risks, and opportunities

Required Skills & Qualifications

- 5+ years of experience in client relationship management, account management, resource management, HR operations, or delivery coordination
- Experience in IT services, consulting, staffing, or resource augmentation environments preferred
- Strong communication and stakeholder management skills
- Ability to handle sensitive conversations with clients and employees with maturity and confidence
- Strong follow-through, problem-solving, and documentation skills
- Ability to manage multiple accounts and priorities in a fast-paced environment

What We’re Looking For

- Strong relationship-building capabilities
- High ownership and accountability
- Excellent conflict resolution and problem-solving abilities
- Ability to proactively identify risks and address concerns early
- Strong organizational and coordination skills

Why Join Grey Chain AI?

- Opportunity to work with fast-growing enterprise AI engagements
- Collaborative and high-impact work environment
- Exposure to enterprise clients and strategic account management
- Opportunity to contribute directly to business growth and client success

📌 Operations Delivery Manager - Client Partner (New Delhi)
🏢 Grey Chain
📍 New Delhi