Role & responsibilities

1. Customer Experience & NPS

- Greet customers and coach the team to deliver exceptional service

- Resolve customer queries/complaints at store level with consistency

- Ensure eye check-ups are conducted as per SOP with high-quality standards

- Own end-to-end customer journey till product delivery f0ca

2. Sales & Business Growth

- Drive store sales to meet/exceed allocated targets through customer-centric strategies

- Build a culture of high sales performance and Sales Leadership

- Use data-driven decision making + tech tools to enhance omnichannel experience

- Monitor key metrics: NPS, sales targets, conversion, detractor

3. Team Leadership & People Development

- Lead, coach, and inspire a high-performing team

- Recruit, train,



develop staff + control attrition

- Provide on-the-job training using company modules; deliver constructive feedback

- Manage team rosters to meet business demands f0ca570a

4. Operations & Visual Merchandising

- Maintain impeccable store presentation, visual merchandising, and brand standards

- Manage cash reconciliation, inventory, stocktakes, POS accuracy

- Perform quality checks for current products

- Ensure store upkeep, equipment security, no stock damage

- Ensure all SOPs are implemented

📌 Senior Store Manager (Delhi)
🏢 Lenskart
📍 Delhi