TCS Inviting Applications For The

Role: Servicenow Architect

Exp:10--16yrs

Location: Hyderabad & Chennai

1. Own architecture for a shared ServiceNow MSP instance with Domain Separation: tenant onboarding, data/record segregation, ACL design, and scoped app boundaries.

2. Define and govern multitenant operating model: domain hierarchies, domainaware tables, process segregation, crossdomain access controls, and guardrails.

3. Lead endtoend solutioning across ITSM (Incident/Problem/Change/Request), CMDB/CSDM, ITOM (Discovery, Service Mapping, Event) as applicable.

4. Design integrations via Integration Hub/Service Bridge, MID Servers, REST/SOAP, JDBC, email, webhooks; establish patterns for retries, idempotency, pagination, and monitoring.

5. Establish instance strategy: subprod tiers (DEV/TEST/QA/UAT/PROD), cloning cadence, update set strategy, Source Control (Git), ATF automation, and CI/CD pipelines.

6. Plan and drive upgrades & patching (Family Releases):



preassessment, skiplist review, regression testing, and postupgrade fixes with minimal tenant disruption.

7. Architect CMDB health: reconciliation, identification rules, deduplication, class model governance, data quality dashboards.

8. Security & Compliance: SSO (SAML/OAuth), encryption, secrets, RBAC/ACLs, domainaware security policies, audit logs, and regulatory alignment.

9. Performance & Reliability: query optimization, table/index strategy, async jobs, background scripts control, and platform limits (flows/jobs).

10. Service Portal/Workspace architecture, theming and component reuse; UX guardrails and accessibility considerations.

11. Lead technical reviews, mentorship, and design signoffs; produce HLD/LLD, ADRs, and reusable reference architectures.

📌 Servicenow Architect (Telangana)
🏢 Tata Consultancy Services
📍 Telangana