Purpose of the role

The purpose of this role is to manage and resolve SCM-related customer disputes through end-to-end analysis, stakeholder coordination, data-backed decision-making, and accurate system and financial reconciliations. The role is responsible for understanding customer requirements, identifying root causes, implementing corrective actions, maintaining process controls, and ensuring timely, accurate, and quality-focused dispute resolution while supporting process standardization and Maersk s Integrator Strategy.

You will be responsible for

- Understanding the end-to-end SCM dispute resolution process, including analysing disputes, identifying root causes, and ensuring timely closure.
- Understanding the correlation between revenue generated through Sales Orders and costs incurred through Purchase Orders within the business model.
- Analysing disputes received against allocated targets and understanding the reason and nature of each customer dispute.
- Reviewing upstream processes to gather relevant data and understand the complete history of the associated shipments.
- Evaluating dispute cases and determining whether to accept, seek clarification, or reject the case based on available information and business guidelines.
- Coordinating with Front Office, FinOps, and other relevant stakeholders to resolve disputes efficiently and with a high level of quality.
- Processing amendments in core systems for accepted disputes and ensuring accurate and timely updates.
- Managing cost checks and amendments related to dispute resolution.
- Identifying and applying corrective actions for system interface issues and conducting necessary reconciliations.




- Adhering to and sustaining established control mechanisms and standard operating procedures.
- Fulfilling ad hoc customer requirements and exceptions with a strong sense of urgency and ownership.
- Implementing current ideas to improve and standardize processes, with a strong focus on identifying and addressing root causes.
- Monitoring standard and performance parameters to ensure compliance with defined operational targets.
- Taking ownership of assigned disputes and ensuring timely resolution, accurate documentation, and closure.
- Communicating with customers and relevant stakeholders regarding dispute status, resolution, and required actions.
- Recording complete root-cause details for each dispute and closing the feedback loop with the responsible party to prevent recurrence.
- Leveraging experience in Finance Accounting, Procurement, Shipping, Freight Forwarding, or Supply Chain Operations to support effective dispute resolution.

Qualifications

- Bachelors in commerce
- Problem Solving Skills
- Low tolerance to delays.
- Problem solving, analytical and data skills
- Data backed decision making
- Good Communication skills
- Good Understanding of SAP, MS Excel and quick to understand new platforms
- Adherence to process and SOPs
- Attention to details, complete error free documentation
- Adapt to change in process (SOP) / Systems to standardize the process
- Understanding of Maersks Integrator Strategy with know how on SCM product offerings

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Specialist - LnS Disputes (Tamil Nadu)
🏢 APM Terminals
📍 Tamil Nadu