About the Role

The client is in the midst of a major enterprise technology modernization effort: consolidating legacy CRM and telephony systems into a unified enterprise CRM platform serving hundreds of member-facing staff across the credit union. We're looking for a Senior Quality Engineer to own quality assurance and test strategy for this program from requirements through pilot rollout and full production cutover — ensuring the platform is reliable, data-accurate, and ready for enterprise-scale adoption.

What You'll Do

Own end-to-end test strategy and test planning for the eCRM program, covering functional, integration, regression, data-migration, and user-acceptance testing.

Design and execute test cases validating CRM-to-telephony integration points (call routing, screen-pop, click-to-dial, activity logging, and interaction history sync) to ensure data integrity across systems.

Build and maintain a test plan aligned to phased pilot rollout — partnering with the program team on user segmentation, license counts, and training cohort sequencing to ensure each pilot wave is quality-gated before expansion.

Develop and maintain automated regression test suites to protect core CRM/telephony workflows as the platform evolves, reducing manual retesting burden across releases.

Lead defect management: triage, prioritization, root-cause tracking, and coordination with development and vendor teams through resolution.

Validate data migration and consolidation accuracy as legacy CRM and telephony records are merged into the new setting, including reconciliation against source systems.





Partner with business stakeholders and end users during UAT to translate real-world workflows into test coverage, and to sign off on pilot and production readiness.

Document test results, quality metrics, and readiness assessments at each implementation milestone.

What You Bring

5+ years in software quality assurance/test engineering, including at least 2+ years testing CRM platforms (Dynamics 365 preferred) and/or contact center or telephony systems.

Strong hands-on experience with both manual and automated testing; proficiency with test automation tools and test management platforms (e.g., Azure DevOps or similar).

Solid understanding of system integration testing — comfortable validating data flow and business logic across multiple connected platforms, not just a single application.

Experience testing data migration/consolidation projects, including reconciliation and validation methodology.

Familiarity with API testing (REST/SOAP) and ability to read basic integration/middleware configurations (e.g., Power Automate, Azure Logic Apps, or similar).

Excellent written communication skills; ability to produce clear test documentation and readiness reports for both technical and business stakeholders.

Experience in a regulated industry (financial services or credit union preferred), with attention to data privacy and compliance considerations in testing approach.

Nice to Have

Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent practical experience.

Direct experience with D365 CRM, ACS or another cloud contact center platform.

Experience supporting phased/pilot-based enterprise rollouts rather than single-cutover implementations.

📌 CRM Testing (Maharashtra)
🏢 Aziro
📍 Maharashtra