Position: L2/L3 Restaurant POS Support Engineer Oracle Micros Simphony

Location: Chennai (Onsite/Hybrid/Remote)

Shift Timing: 2.00PM to 11.00PM IST (UK Shift)

Engagement Type: Full Time

About the Role: We are looking for a L2/L3 POS Support Engineer to support Oracle Micros Simphony across a multi-location, internationally expanding restaurant operation. This is a blended role you will handle frontline incident triage and hardware/network troubleshooting (L2), while also owning root-cause analysis, API/integration diagnostics, and vendor coordination for payment and tax systems (L3). You will work closely with engineering leadership, external vendors (eThor, Clover, Adyen, Vertex), and non-technical restaurant operations stakeholders across US and UK/EU time zones.

What You Will Do:

- Triage and resolve L2 POS incidents: workstation reboots, peripheral failures, network connectivity issues
- Own L3 root-cause analysis for integration failures between Simphony and payment, tax, and loyalty systems
- Administer and configure Oracle Micros Simphony via EMC (menu, service charges, workstation/terminal setup)
- Troubleshoot MICROS Workstation 6/8 hardware — thermal issues, peripheral (printer, cash drawer, card reader) connectivity
- Support payment terminal integrations (Adyen preferred) — EMV, card-present transactions, gateway connectivity




- Read and interpret API/integration logs to diagnose downstream system failures
- Coordinate and escalate with third-party vendors; track SLAs and push for timely resolution
- Support recent store openings — hardware staging, network cutover, and local compliance requirements
- Produce clear, non-technical incident summaries for restaurant managers and senior leadership

Required Skills & Experience:

- 3+ years hands-on with Oracle Micros Simphony — POS configuration, EMC administration, terminal setup
- Experience troubleshooting MICROS Workstation hardware (WS6/WS8), peripherals, and thermal/performance issues
- Solid networking fundamentals: firewall rules, port whitelisting, DNS, VPN/site-to-site, POS network outage diagnosis
- Payment terminal integration experience — Adyen strongly preferred; familiarity with EMV and gateway connectivity
- Hands-on with ITSM ticketing tools (ServiceNow, Jira Service Management, or equivalent)
- Ability to read API and integration logs to isolate failures across POS and downstream systems
- Proven vendor coordination experience — escalation ownership, SLA tracking, professional pushback
- Strong written communication — able to translate technical findings into plain language for non-technical stakeholders

📌 Oracle Micros Simphony (Tamil Nadu)
🏢 Dotsolved Systems
📍 Tamil Nadu