We are looking for a Credit Relationship Officer

CreditMantri is a Series-B funded, Chennai headquartered Fintech startup, founded by a team of entrepreneurs with extensive experience in world-class financial services organizations. Our aspiration is to become India's largest and most inclusive Credit facilitator. CreditMantri aims to do this by creating a single extraordinarily rich source of credit relevant information, aggregating both traditional and non- traditional data sources.

We have over 2 million users, work with 60+ lenders and have seen strong training. We are at an exciting phase of our proposition build out. Our product set caters to 2 stakeholders consumers on one side and lenders on the other.

Roles & Responsibilities

- Explain and counsel customers to repay the overdue Banking products
- Ensure 100% 1st call to customer within 12 hours
- Achieve collections parameters as per the company standard
- Understand credit concerns customers have when their loan or credit card gets rejected
- Introducing CreditMantri and describing the services we do
- Provide Service Plan options on how customers can improve their score and become loan eligible




- Co-ordinate with operations department on successful repayment & resolution of negative issues pertaining to credit bureaus
- Explaining about Credit and Cibil Score to the customer.

Eligible Criteria

- Any Graduate
- Should be fluent in English and Hindi (Mandatory). Multilingual would be an added advantage.
- Should have knowledge of loan and credit products
- Understands management by metrics and is result oriented.
- Passionate about customer interaction.
- Enjoy working in a start-up environment.
- Ability to prioritize tasks in hand and comfortable working in a collaborative team environment.

Perks and advantages

1.No Night Shift (Only General shift 9:30am -6:30 pm)

2.Joining Bonus of Rs. 6000 And Attractive Incentives (1000 - 40,000)

3.Providing DRA Certification

4.Half Yearly Increment & Annual Increment

5.Salaries paid on time

6.Freshers will be preferred

ADDRESS:

Unit No B2. No 769 Phase 1, Lower ground floor,

Spencer Plaza Anna Salai, Thousand Lights, Chennai - 600 002.

📌 Telecaller Agent (Tamil Nadu)
🏢 CreditMantri Finserve
📍 Tamil Nadu