Role & responsibilities

Job Description ServiceNow Developer (CSM & FSM)

Role: ServiceNow Developer
Experience: 58 Years
Location: Chennai(OMR)

Notice : Immediate to 30 days

Job Summary

We are looking for an experienced ServiceNow Developer with strong expertise in the Customer Service Management (CSM) and Field Service Management (FSM) modules. The ideal candidate should have hands-on experience in designing, developing, and implementing ServiceNow solutions while collaborating with cross-functional teams to deliver scalable and high-quality applications.

Key Responsibilities

- Develop, configure, and customize applications on the ServiceNow platform.
- Implement and enhance solutions within the Customer Service Management (CSM) and Field Service Management (FSM) modules.
- Create and customize workflows, business rules, client scripts, UI policies, UI actions, Script Includes, and integrations.
- Design and develop Service Catalog items, Flow Designer workflows, and automation solutions.
- Integrate ServiceNow with third-party applications using REST/SOAP APIs and Integration Hub.
- Troubleshoot and resolve platform issues while ensuring optimal system performance.




- Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
- Follow ServiceNow development best practices, coding standards, and documentation processes.

Required Skills

- 5–8 years of overall IT experience with strong hands-on ServiceNow development expertise.
- Experience working on Customer Service Management (CSM) and Field Service Management (FSM) modules.
- Robust knowledge of JavaScript, Glide APIs, Flow Designer, Integration Hub, and ServiceNow platform customization.
- Experience in creating and maintaining business rules, client scripts, UI policies, UI actions, and Script Includes.
- Hands-on experience with REST/SOAP integrations.
- Good understanding of ServiceNow data model, ACLs, and platform security.
- Strong analytical, troubleshooting, and communication skills.

Preferred Qualifications

- ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD).
- ServiceNow CSM/FSM certifications are an added advantage.
- Experience working in Agile/Scrum environments is preferred

📌 ServiceNow Developer CSM & FSM (Tamil Nadu)
🏢 Orion Systems
📍 Tamil Nadu