31 Jul
|
Chola
|
Tamil Nadu
Responsibilities:
- Handle customer queries, complaints, and grievance cases through email channel.
- Investigate customer concerns, coordinate with internal teams, and provide accurate and timely resolutions.
- Ensure all grievances are resolved within defined turnaround times (TAT).
- Maintain clear, professional, and empathetic communication with customers throughout the resolution process.
- Provide feedback and insights on recurring customer issues, process gaps, and service improvement opportunities.
Requirements:
- Minimum 2 years of experience as a Customer Support Executive, Customer Service Executive, or similar customer-facing role.
- Experience in handling customer grievances, complaints, or escalations is preferred.
- Prior experience in the Insurance or Banking sector is preferred.
- Excellent written communication skills with robust email etiquette.
📌 Customer Experience Officer (Tamil Nadu)
🏢 Chola
📍 Tamil Nadu