- Ensure timely interest collection and recovery of over dues and asset quality in the branch.
- Customer Onboarding
- Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of robust room and gold lockers.
- Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation.
- Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans.
- Oversee all procedural and legal requirements related to gold auction, returns, notices, etc.