Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience.

Experience: 3 to 9 years (branch ops)

Qualifications: Graduate; Banking certifications preferred

Certifications: Preferred - JAIIB/CAIIB

Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)

Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements

Ensure accurate account opening/KYC with CKYC uploads and documentation quality

Track service metrics (TAT, FTR, complaints) and implement RCA based fixes

Prepare for audits/inspections; maintain records and resolve observations on time

Cross sell insurance/investments and activate digital banking for all current customers

Train frontline on process updates and compliance requirements

Inventory management of customer Deliverables and gold loan packets.

📌 Branch Operations Manager| Parvathipuram
🏢 CSB Bank
📍 Parvathipuram