Description

- Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd

- Responsible for general administration of the office
- To have regular rapport with JM Baxi Terminal and with Port authorities

Responsibilities

- Evaluate customer potential and conduct MR Sales Planning

- Continuously improve the customer portfolio by securing new accounts and removing underperforming accounts

- Ensure regular updates of all activities in Salesforce

- Review customer performance with Sales Manager and define appropriate actions

- Where appropriate for their market serve as specialists for a segmented vertical

- Prepare and conduct visits, report and follow-up on visits

- Hinterland coverage in districts surrounding Tuticorin

- Coimbatore location market knowledge

- Conclude contracts for MR customers (proposal, negotiation, closing)

- Record commitments (tender tracking/commercial)

- Drive CU business for foreign MRs and adhere to Push-Pull process

- Selectively engage in TM discussions where relevant (e.g., tender guidance and negotiations, special commodity market rates, etc.)

- Provide feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders

- Give transparent info to Sales Coordination regarding pricing requirements to enable future communications with TM

- Provide clear info to Sales Coordination regarding handover to Customer Service

Mandatory:



Request you to please provide answers to the questions below as part of the shortlisting process (kindly attach your responses along with your resume).

- Describe a situation where you collaborated with cross-functional teams (e.g., Operations, Customer Service, Trade…) to achieve a sales or business objective. What was your role,

how did you align stakeholders, and what was the outcome?

- Tell us about a time when you faced a disagreement or conflict with a colleague, customer, or another department. How did you resolve the situation, and what did you learn from the experience?
- Share an example of how you enabled a colleague or team member to succeed. What was your role, and what impact did it have?

Qualifications

- Candidates should possess either a Shipping apprenticeship qualification or a bachelor’s degree

- 8-10 years of experience in the maritime industry or equivalent combination of education and experience

- Experience in field sales is a must.

- Advanced negotiation, decision-making and presentation skills, self-confident and should have a professional approach towards any situation.

- Demonstrate strong listening, verbal and written communication skills

- Self-starter, self-motivated, resourceful and responsive

- Demonstrate ability to be a multi-tasker, set priorities, organize work and implement action items

- Analytical skills

- Ability to work effectively in a team environment and good interpersonal skills

- Comprehensive knowledge of user application systems (FIS, CRM, COMPASS, MS Office)

- Fluent in English

📌 Branch Manager - Tuticorin (India)
🏢 Hapag Lloyd
📍 India