Key Result Areas (Max 1325 Characters) Supporting Actions (Max 1325 Characters) Business Growth & Acquisition Achieve targets for new CUID creation.

Drive recent customer disbursements as per percentile role benchmarks.

Ensure net growth and tonnage growth in line with branch plan. Yield & Profitability Management Achieve onboarding yield benchmarks

Drive optimal ticket size, renewal mix, and repeat customer engagement.

Ensure cost-efficient branch operations.

Portfolio

Quality & Risk Management Maintain auction-to-book ratio

Ensure strict adherence to LTV, documentation quality, and purity testing protocols.

Resolve spurious and bentex cases within defined timelines Collections & Delinquency Management Deliver resolution for 0–30 DPD bucket.

Monitor overdue accounts and perform timely follow-up.

Support recovery actions as per internal guidelines.



Compliance, Audit & Governance Achieve audit score as defined, ensure closure of audit findings.

Maintain zero-tolerance on operational deviations and regulatory breaches.

Ensure accuracy in process, record keeping, and vault management.

Customer

Service & Branch Experience Ensure high service quality, fast turnaround time, and seamless grievance resolution.

Maintain branch hygiene, safety, and security standards.

People

Leadership & Productivity Lead ABM, Gold Valuer, GLO, and CSE for daily performance.

Conduct coaching, on-the-job training, and reviews.

Ensure manpower productivity as per branch benchmarks

📌 Branch Manager - Gold Loans - Gurugram (Haryana)
🏢 Aditya Birla Capital
📍 Haryana