: Branch Manager / Assistant Branch Manager / Relationship Officer

Location:- Tirunelveli, Thoothukudi, Chennai

Position Overview:

We are looking for an experienced Branch Manager, Assistant Branch Manager, or Relationship Officer to join our team. This individual will play a pivotal role in driving business growth, ensuring operational efficiency, and delivering exceptional customer service. The ideal candidate will have leadership capabilities, strong operational management skills, and the ability to drive a customer-focused culture while adhering to compliance standards.

Key Responsibilities:

Business Growth & Development:

- Drive business growth by achieving all allotted targets and fostering a passion for excellence among employees.
- Actively participate in campaigns, special events, and login days to increase visibility and support business development.
- Conduct daily door-to-door marketing to enhance the branch's visibility and build brand recognition.
- Support the Manager/RM in organizing and conducting monthly customer meetings to build relationships and drive business.
- Foster healthy competition with high-performing branches to boost overall performance.
- Identify and implement successful business strategies from both internal and external sources to enhance operations and growth.
- Collaborate with the marketing team to plan and execute successful events and campaigns.
- Be adaptable and ready to undertake additional assignments as delegated by the CO/ZM/RM.

Operations Management & Compliance:

- Ensure compliance with safety, health, and business regulations within the branch.
- Uphold the company's standards of service and excellence to ensure the highest performance across all branch operations.
- Adhere to rules and regulations personally and encourage adherence among branch staff.
- Supervise Asst. Managers and staff in internal administration and customer service,



ensuring effective and courteous service.
- Mobilize business efforts and provide support to the Manager/RM to meet branch business goals.
- Assist the Manager in achieving budgetary targets, maintaining internal controls, and addressing audit irregularities.
- Step in and manage staff responsibilities during exigencies to ensure operational continuity.
- Ensure the highest level of customer service at the counter and resolve customer complaints swiftly and effectively.

Operational Procedures & Customer Service:

- Ensure compliance with customer instructions, including interest payments and other account-related requests.
- Adhere to standard operating procedures for gold loan sanctioning, ensuring proper documentation and security of loan documents.
- Follow KYC norms and ensure proper documentation during account opening procedures.
- Handle cash remittance and fund management tasks as required.
- Oversee the review and approval of vouchers, slips, cheques, control registers, and periodic returns as requested by the RM.
- Oversee overdue gold loan follow-ups and recovery, including issuing notices to defaulters.
- Ensure the quality of securities (gold ornaments) received against loans.
- Perform any other tasks as delegated by the RM, ZM, CO, or higher management.

Qualifications & Skills:

- Proven experience in branch management, customer service, or relationship management, ideally within the financial services industry.
- Strong leadership and team management skills, with the ability to inspire and lead employees.
- Knowledge of compliance regulations, financial products, and operational procedures.
- Excellent communication and interpersonal skills, with a customer-focused approach.
- Ability to multitask and manage operational processes while achieving business growth.
- Problem-solving skills and attention to detail, with the ability to handle sensitive issues effectively.

📌 Branch Manager /Assistant Branch Manager/ Relationship Officer (Tirunelveli)
🏢 MUTHOOTTU MINI FINANCIERS
📍 Tirunelveli