Location: Manyata Tech Park / Whitefield Bengaluru

Salary: 3.2 6.5 LPA + Incentives

Shift: Rotational Shift | 5 Days Working

Job Role

We are hiring Customer Support Executives for an International E-commerce Voice Process. The role involves handling customer queries related to orders, delivery, returns, refunds, and account support for global customers.

Roles & Responsibilities:

- Handle inbound customer calls professionally
- Assist customers with orders, delivery updates, returns & refunds
- Verify customer and order details accurately
- Create and update tickets in CRM systems
- Coordinate with logistics and internal teams when required
- Ensure high CSAT, quality & productivity standards

Eligibility:
- Undergraduate / Graduate (Freshers & Experienced can apply)
- Excellent English communication skills
- Basic knowledge of Excel & CRM tools
- Comfortable with rotational shifts

Preferred Skills:
- Prior experience in E-commerce or Customer Support




- Ability to handle multiple customer queries efficiently
- Good problem-solving and communication skills

Interview Process: HR Round Communication/Operations Round Offer Letter

Key Skills:

International Voice | E-commerce Support | Customer Service | Inbound Process | Returns & Refunds | CRM | CSAT | AHT | Bengaluru For More Details

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