31 Jul
|
Sutherland
|
Tamil Nadu
31 Jul
Sutherland
Tamil Nadu
Roles and Responsibilities :
- Handle customer inquiries and resolve issues through phone calls, emails, or chats in a timely and professional manner.
- Process transactions, answer questions, and provide product information to customers while maintaining accuracy and efficiency.
- Collaborate with team members to achieve daily targets and meet performance metrics such as AHT (Average Handling Time) and CSAT (Customer Satisfaction).
- Escalate complex issues to senior agents or supervisors when necessary.
Job Requirements :
- 0-1 year of experience in BPO voice processes or similar industries.
- Positive English communication skills with excellent verbal fluency.
- Ability to work on blended processes involving both automated systems and human interaction.
📌 International Voice Process Executive (Tamil Nadu)
🏢 Sutherland
📍 Tamil Nadu