Job Title: Relationship Manager.
Location: Thiruvanmiyur
Industry: Real Estate
Employment Type: Full-time

About the Role

We are looking for a customer-focused and target-driven CRM Executive to manage post-sales customer relationships and ensure timely collection of payments from homebuyers. This role involves regular follow-up, query resolution, and coordination with internal teams to ensure smooth payment processes.

Key Responsibilities

- Act as the primary point of contact for customers post-booking until handover.

- Ensure timely collection of scheduled payments as per the agreement.

- Follow up with customers through calls, emails, and reminders for overdue payments.

- Maintain accurate payment records in the CRM system.

- Coordinate with the Finance team to reconcile payment receipts.

- Handle customer queries related to payment schedules, dues, and project milestones.

- Share demand letters, receipts, and payment acknowledgments with customers.

- Escalate collection delays to management when required.





- Build and maintain strong relationships with customers to ensure satisfaction and trust.

- Support in preparing collection reports and MIS for management review.

Key Skills & Competencies

- Excellent communication and interpersonal skills.

- Strong negotiation and persuasion abilities.

- Customer service mindset with problem-solving skills.

- Knowledge of real estate payment terms and RERA compliance (preferred).

- Proficiency in CRM tools and MS Excel.

- Ability to work under pressure to meet collection targets.

Qualifications & Experience

- Bachelors degree in Business Administration, Finance, or related field.

- 1–5 years of experience in CRM/Collections in the real estate sector.

- Experience in handling customer accounts and payment follow-ups.

Benefits

- Competitive salary & incentives.

- Growth opportunities opportunities.

- Exposure to premium real estate projects.

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