We Are Hiring | Customer Support Executive Verification (Policybazaar Insurance)
- Location: Gurgaon
Experience: 0-4 Years
Working Days: 6 Days a Week
Weekly Off: Rotational (as per roster)
Eligibility Criteria
* 1–5 years of experience in Customer Support, Verification, or Back Office Operations.
* Excellent communication skills in English and any one of the following regional languages:
* Kannada
* Marathi
* Gujarati
* Oriya (Odia)
* Bengali
* Positive written communication skills for chat and email support.
* Basic computer knowledge and typing skills.
* Ability to work in rotational shifts and rotational week-offs.
Role Overview
We are looking for Customer Support Executives for the Verification process at Policybazaar Insurance.
The ideal candidate should have experience in customer support, document verification, and customer interaction through chat, email, and calls.
Key Responsibilities
* Verify customer documents accurately and within defined timelines.
* Handle customer interactions via Chat, Email, and Voice Calls.
* Resolve customer queries related to document verification and policy processing.
* Ensure compliance with company policies and verification guidelines.
* Maintain high standards of accuracy, quality, and customer satisfaction.
* Update customer records and verification status in internal systems..