Key Responsibilities

- Property Liaison: Serve as the main point of contact for local resort managers to streamline communications and enforce brand standards.
- Booking & Reservations: Oversee the central reservation system, manage group bookings, and optimize occupancy rates.
- Guest Queries & Escalations: Handle incoming B2C and B2B inquiries, resolve escalations, and maintain high guest satisfaction.
- Logistical Support: Coordinate head office directives, distribute promotional materials, and assist with procurement requests for local properties.
- Reporting: Track and report on occupancy trends, guest feedback, and revenue metrics to executive leadership

Qualifications & Skills

- Experience: 2 to 4 years in hospitality management, travel operations, or central reservations.
- Tech-Savvy: Proficiency with Property Management Systems (PMS), Channel Managers, and CRM software.
- Communication: Exceptional verbal and written communication skills for managing both internal teams and external clients.
- Problem-Solving: Solid critical thinking skills to handle logistics and customer issues calmly and efficiently.

📌 Resort Operations Manager (Karnataka)
🏢 Nikhara Bharath Construction Company
📍 Karnataka